Bank of America Financial Center Griswold St, Detroit

I can't think of a worse experience. I moved CASH from one account to another ACCOUNT and BOFA system had the transaction as "pending." In these instances, the branch manager has the authority to make the funds available. A teller refused and said it was impossible. I had a closing and needed the funds. LUCKILY FOR ME....I called the BOA on Woodward and Mack and the branch manager stepped in, called and got them to write the check. I was a frequent visitor to that BOFA and there's just 0 reason for them to have treated me so rudely. Getting access to YOUR money doesn't need to be this difficult. (They waived the $15 fee without me asking, but at this point, the damage was done).

Do not use Bank of America! There telephone call center is horrible. Person could not answer my questions but failed to get someone who could. Then went to a Bank of America branch in Grosse Point for assistance. Staff person was very helpful but he had to use the same call in center for the bank. Again no help and the answers to my questions did not make sense. No offer to look further into the issue with my credit card account. I am in the process of changing my bank. This is what happens when banks get to big to fail.

While the building is nice the teller couldn't have been more rude. I asked if he could make change. He said no because I didn't have an account. I said I understand and it was worth asking. I asked if he knew a place I could go like a credit union as I'm from out of town and not familiar with the area. He said "that's not my problem, you can google it and get out of here." Wow... His attitude gives them 1 star, not the fact that he wouldn't make change. Rules are rules and I get that.

THESE SOCKCUCKERS CHARGED ME $8 TO CASH A $40 CHECK!!!! This branch judges people by how they look and how they dress. The teller never charged me before and said it was a new policy to urge people to start an account with them. When I said no, the guy got mean and nasty and I had to tell him to kiss something.

This branch is in a world-famous art-decor iconic building. Bankers are nice except for the one who asks many intrusive questions to people in line ---- make every client being questioned and even unquestioned bystanders feel uncomfortable.

Bank of America is by far the worst and inconsiderate financial institution. It does not take customer finances into consideration. If at all possible never bank with this institution. If you have accounts with Bank of America it would best to close all business and go elsewhere. This institution does not even deserve one star.

Worst experience with bofa, someone named "Joshua" supposed to assist me and apparently he just wanted to get rid of the customer!

I’ve come here every day this week at different times of the day for the notary and not once has she been there. I even called to see if she was there, but by the time I got there (about 15 minutes) she was gone. What a waste. Maybe they need to hire a notary who is actually going to do their job.

There is a woman that chats you up while you wait in line. She asks a ton of personal financial questions and tries to push you to get an auto loan. It’s very intrusive and unprofessional. Use a different branch if possible.

Joel was really helpful and solved all my issues promptly; although I came in when they were about to be done for the day!