Quicken Loans Woodward Ave, Detroit

It was OK, only because the final result was finally accomplished. Otherwise the rating would have been 2 stars. This was our second experience with Quicken Loans. We couldn't say enough good things about the first experience. This experience proved to be quite frustrating and downright disappointing. The first part of the process went as expected. We then encountered frustration after frustration with a checklist oriented but solution shy processing team. At one point we asked to stop everything because of the frustration factor. The processing team seemed indifferent at best. As long as the checklist was followed, they seemed oblivious to how to solve unexpected deviations. Even the closing was fraught with difficulty…before, during and after. We're just glad that the nightmare is finally over.

Unbelievable loan experience! The process was very efficient and quick. I could readily track my loan status and the client service reps were the very best. They were completely responsive to all of my questions and concerns. It was truly a top- notch experience all the way!!!

Very frustrating experience. We are in the process of filing formal complaints. We have been harassed, mislead and handled in an unprofessional manner. I wish we would have done business with our local bank. Despite them acknowledging that our complaints are 100% legit and valid, they still refuse to make it right. Do not recommend Quicken Loans.

Very fraudulent. I was told the condo we're looking to purchase is not FHA approved. Looked it up myself and found out it was. Told the lady at Quicken Loans and she said she just assumed smh. Then in a conversation later I found out that was international and she wanted to lean us towards the conventional. Hung the phone up quick. They let their employees do whatever

I have had nothing but a bad experience with this company. From my mortgage expert not returning my calls,saying she is gonna call back and never does. I call and she never answers the phone. Telling me I need documents just to turn around and say i dont need them and that they are the wrong ones because it's someone else's loan number not mine at the top. I even called and said I wanna talk to a supervisor or manager to try and get a different person to handle my loan. And what do you know? No call back. Do yourself a favor and go elsewhere for a mortgage. My very first home buying experience is horrible and this company is to blame.

I had been considering refinancing for some time and happened to see a Quicken Loan advertisement on the internet and filled out information and forgot about it. A short time later, Tommy Carlson called to see if I wanted to refinance. I answered a few questions and he said he would call me back. I thought that would be the end of that. To my susrprise and delight, he called back and said they were moving on the loan. Everyone that I spoke with at QL , form the document team to the closing team, could not have been more professional, or more courteous. They made me feel like what I needed mattered to them. I would recommend Quicken Loans to anyone that needed to refinance their home. Very fast and reliable. Thank youTommy for calling me.

Our banker, Angel Gonzales was simply amazing. He helped us to close the deal withing 3 weekend, before the closing date. I would recommend Angel to all of my friends and family. He is awesome.

Just finished our refi with Quicken/Rocket mortgage. It was such a smooth and seamless process. Everything was easily done online. Even the rate was unbeatable! Highly recommend. 👍

Overall good experience. I liked the opportunity to close in my own home at a time when was available for me. Lender kept in good contact with me over the entire course of the process. For me it was a refinance and enjoyed the experience. Would refinance again with this company.

This was the second time we have done a VA refinance with Quicken and we were able to reduce the length of the loan and got a better interest rate. Chris Stanley was helpful in making the details work for very little out of pocket expense. I would recommend them for any type of mortgage loan.