AmeriSave Mortgage Corporation Tower Dr, Troy

Go to the BBB reviews. You will see the same story from over 280 people. Do not waste your time with this company!! They will take your $500 deposit and then your loan officer disappears. When you start calling for answers they will tell you this is the biggest re-fi is US history, be patient, we are just waiting for processing. And you wait and you wait. When you escalate, there all of a sudden is an issue on your end and they can’t process the loan as it is. Scam! Stay away from AmeriSave!!

These people are professional, attentive, and get the job done. Everything went smoothly, and they kept me abreast of each step. I would recommend them highly to anyone looking to refinance a loan, which is what I did with them.

I would like to thank Gary Bourgeois for making my mortgage refinancing a smooth process.Being there every step of the way from answering all my questions and call most important being honest and professional. I am very pleased and would recommend friends and family.

The good :Excellent rates! Very straight forward system allows many options for getting preapproved. The whole process took less than 40 days! The bad:The $500 loan origination fee + the floating rates makes it a bit nerve wracking thought especially with market fluctuations. Communication was good at the beginning but dropped off after we paid the origination fees. Afterwards it was a bit of a wait until we actually received feedback ftom the underwriter. Its a mystery if progress is being made or not on your loan and your left on you own to just wait it out and hope for the best. It really depends on how busy the loan agent is and if they can spare the time to get back to you which isnt great. This all happens while your loan rate is still floating. Its almost felt like we were im vegas there for a while rolling for a low rate and crossing our fingers with little information on progress. Closing was a hectic experience as the signing agent did not get the paper work until 2 hours after the agreed meeting time. She had to print everything and meet us at 8pm because she had so many other pre-scheduled closings that was when she could meet us. She was very professional thought and made the closing an overall positive experience. In the end we got the rate that we wanted which was WAY lower than the competition and the whole process took about a month. The staff was very professional (when they could be reached). So an overall net positive.

Brandon Liggins is who you need to take care of your loan. This man was very professional, courteous, and understanding of my situation. The process with his help went pretty smooth. Always a phone call or email away. I would definitely recommend this man to my friends and family. I would have given a 5 star if not for the underwriter dragging his feet. But Brandon took care of that for. I am grateful to you Brandon Liggins

Loan officer Mike Zonic was very attentive to me and my wife. He was very professional as well as knowledgeable of the subject matter. . I highly recommend Mike for you and your family. He immediately lead us throughout the entire process without incident. Great job Mike, much appreciated. Paul

I would never do business with this company again. After getting through all of their online documents I tried to call to ask a question but only reached voicemail. No one ever returned my call. Emails went unanswered. I finally got to closing and Joshua, who seemed nice, was not very educated in the documents he had me sign. If I asked a question he could not answer without studying the form for some time and then guessing at an answer. I closed on Thursday, gave him a voided check so they could deposit the money to my account and was told that I would have my money on Monday but it took several calls, emails, and voided checks to finally receive my money eight days later. I had to resend a copy of a voided check since they had lost the first one. They then wired it to my account and charged me $20 to do that. I do not recommend doing business with this company. No stars for Amerisave.

They had two months to complete our documents. AmeriSave sent our docs to the title company late in the afternoon on our closing day. We ended up running our docs to the notary and ups late. Got the docs on the last next day flight out of town. Lots of unnecessary stress. Never again.

AmeriSave re-fi worked great for us. Easiest loan process I ever had. Our loan originator Mr. Nas Nouilati was always available and had answers to all our questions. Quick, easy and complete.

Our loan officer explained the whole process from beginning to end, he explained sending double documents, and he explained with a little patients we would be very happy. We went from 16 years left on our mortgage to 10 years, and our payment went down by $50!!! Thanks Jerry