AAC Credit Union Broadway Ave, Grand Rapids

friendly easy to work with love the website updates and ease of access to my services. happy to be a member for life.. if you genuinely care about building yourself up with good hassle free and for the most part easy account minimums and low costs i see no reason why aac cu isnt a easy choice. from credit builders to let it grow cd accounts with great interest rates. to apple pay and them being part of coop banking and the free extend banking. oh and did i mention my rewards checking lol...grand rapids is home and i have two great local branches. heather pooling from e services is amazing! she's knowledgeable and makes sure you always get all your questions answered

Everytime I go here I have issues with the "head teller." The last time I was there she transferred some of my money without my permission and that was the final straw. I always have to make an extra phone call or talk to the manager just to get her to do her job. Zero ability to problem solve or answer questions. Rude, judgemental, and not resourceful at all. Then has the nerve to smile at me with pity after being completely unhelpful. Incompetent and cluelessly out of touch. I've worked with plenty of boomers and always admired their work ethic. Not sure what went wrong with this one. Also the security guard is creepy and nosy, caught him listening in on my financials once. The rest of the tellers are friendly and helpful but I'm still never going here again. The manager told me she would look into the transfer thing but never did anything.

I have a mortgage with AAC, they were recommended by my broker. They set the mortgage up fine and appeared to pay everything on line. I decided to get refinanced with the lower rates now available and they have been nothing but a pain ever since. They will not email any documents, EVER!!! I attempted to sign up for on line banking so that I could download the documents, this is also an absolute nightmare and it still couldn't give me a simple transaction sheet. Final straw, I needed to cancel my automatic withdraw for the new loan. This could not be done from my computer or over the phone. I had to drive into the location and speak with someone and fill out paper forms. All other lenders have made it into the 21st century, I definitely recommend trying one of them. I did give them 2 stars though due to the fact that when you do not need anything from them, they seem to run smoothly.

I called to see if they finally take debit/credit cards to make my car payment, and whoever answered said yes (I usually have to drive out to the Standale location because the online system rarely works). I get there and not only do they NOT take debit cards, but the CSR was rude about it. It's ridiculous that I have to drive all the way out to Standale to do something that should be common practice in 2020. Get it together, AAC. This shouldn't be that difficult.

Very friendly and helpful people work at this credit union. They have all of the account options I need to manage my money.

Terrible place. They treat you like they hate you

Best Bank In The World. Just Need More Branches

Multiple loans and banking with them. Great people very friendly love it here.

I've done a lot of business with these folks over the years and they are very good to me

Wonderful People. Quick Service. Friendly Non-Judgemental Smiles.