Fifth Third Bank & ATM Leonard St, Grand Rapids

I’ll start by saying this was my first time at this branch. I know that I was cutting close to the time they closed, but chose to go anyway. There were a few people ahead of me, and I was okay with waiting. The young woman behind the counter was the only one working and mind you this isn’t even her typical location. She was very professional and handled herself with such poise despite working both the counter and drive-through. A HUGE kudos to her, she deserves a raise and time off. I wish I had gotten her name to pass along word to higher up. Very pleased by her professionalism and attitude!

This location has very poor customer service, won't be returning.

People just don't understand the inner workings. Saturday is the worst day to come because everyone shows up. Expect to wait. 53rd has been good to me.

Unbelievable. Worst bank I’ve ever been too! Staff was very rude and they treat you like garbage. Trash store with trash employees!! Do “NOT” use the ATM

Brought my check in from work to get it cashed. The date was a day early the women refused to give me my check back. When I explained she couldn't do this and to get the manager, she gave it back. I'd been banking there for 3 months. I cashed my check the next day and closed the account. My husband and my sisters friend have all had bad times with this bank.

Always nice when coming in great help from each of them.

The people who work at this branch are awesome idk what everyone has shoved up their but but it must be pokey 😂 and i normally hate bankers btw.

I went into this place on saturday to deposit a large check they asked if i needed the money to be available that day I said no monday is fine. They reassured me the money would be in my account monday morning and to call if there was any problems. It was not available monday morning and when i called they said there was nothing they could do. I'm a new customer at this bank and i'm strongly considering leaving

This has to be the SLOWEST bank in the world. Every time I'm here it takes at least 20 mins in and out. Even if I'm first in line. I've been sitting in the drive thru for 18 mins now. Only two cars were ahead of me and i haven't even gotten you the window yet. Horrible!

INSANELY huge mistakes have been made on their part. Inexcusable. I will never bank with them again