Zions Bank Tooele N Main St, Tooele

This is the absolutely worst bank. Closed on weekends, closes at 5, the app is terrible, chips stop working after only a few months. Awful

Zions is probably one of the worst banks I have had to deal with. I’ve had better experiences at Wells Fargo and that’s not saying a lot.... The staff is incredibly rude (except maybe 2 employees overall). I was a loyal customer for many many years but was sick of being mistreated and the horrendous customer “service” I received yesterday was the last straw. I closed every single account with them. Good luck keeping bank members with staff like that!

They're absolute bottom of the barrel hidden fees all over the place can't even cash checks absolutely terrible any bank is better than this Bank even the mobile app ones.

This firm has ripped me off several times, the most recent being my deceased Mother’s account. When she passed away, I initiated a probate proceeding and was appointed Personal Representative of her estate to settle all remaining matters. I approached this very location with all the necessary paperwork to reflect her passing and my authority to act on her behalf. They were fully aware she had passed. At this time, I told them I did not wish to close the account (BIG mistake) due to uncertainty of funds needed to settle other debts on her behalf. Once I had gotten her in the ground, sold her house in Florida and resolved everything else, I went back to close her account here. They explained to me there was nothing left due to dormant fee charges (along with OTHER charges) they had placed on her remaining funds. I told them they had all the necessary paperwork on file to show she had passed, and I had requested a freeze on the account upon my first visit and that I wished the charges to be reversed, the MANAGER became VERY rude with me and asked me to leave. I never even raised my voice. I considered suing them but was still grieving. I’m grateful for this platform to share this information.

Beyond unfriendly, talk about a bank that makes you feel unwelcome, it seem like it was such an inconvenience to need help here, taking my business elsewhere.

The people at this Branch are the best go in and see Holly or Kay they will take care of you

Service was quick but the customer service was horrible. I made a deposit and got my change all over the counter along with the receipt. Felt pretty disrespectful, especially when your training someone.

Love the drive thru window so I don’t have to interact with staff members. They haven’t treated me nicely multiple times when I go into the building, acted like I wasn’t important or didn’t seem to care I was there.

Great customer service! Andrew and Maxine really go above and beyond for their clients! Thanks guys!

Great bank The lady's are very friendly great service!