Mountain America Credit Union N Main St, Tooele

The staff is very friendly and helpful it’s a great credit union. I only have one problem with it, I have usually had to wait. Yesterday I had to wait for 20 minutes to draw out money. There were only 2 stations open and it appeared That both were working on new accounts with cards. New accounts need to be handled in a different area by other staff, maybe even a loan officer or one of the managers. I was first in line and had 5 or 6 people behind me. Also in busy hours all stations should be open even if management has to fill one. I have seen times when there is a line clear back to the door with 2 or 3 stations open and several people milling around behind the stations just talking.

So I've been with this credit Union for over half of my life and today I had finally had enough of this institutions crooked policy's and the way they treat long time members so I closed my account. The only reason I'm giving them two stars is because of the young women that work for this branch we're very sweet to me. They can't help that their companies Core Values treat their own members like dirt.

Super bank. Last bank teller I worked with a few days ago was a 10. Easiest bank transactions without hassle. Teller was great. Love macu. Wish I knew the tellers name at Tooele branch. She needs to be recognized for her exceptional customer service. If macu can look up our account to see who help me to tell her she's appreciated that would be awesome.

Parking is bad Service is generally great. Location of your facility is handy and accessible but bad in that all businesses etc are in one area of town. So very congested with traffic etc.

MACU has always been great, but Joline is exceptional. Such a kind lady.

Give zero stars if I could. I have lost respect for this bank in the past year. And today they decided to steal my money to put it in another account without my permission. New bank here I come!!!

I joined Mountain America Credit union because there customer service is off the charts! If you ask for Ashton or Alyssa they will make your experience amazing 👏 I really appreciate!! Thanks Jeffrey

Left 3 voicemails within 1 1/2 weeks regarding opening an account for a private entity = no response! Quite disappointed!

Received a letter that I didn’t understand went into the branch office in to Willa. Had a professional experience with Tori she explain what the letter meant and how I could avoid that problem by having Better account maintenance but she’s there to assist any time or any other tellers if I need questions answered. They are all very pleasant to work with when you are just banking or have a problem. If they don’t know the answers they will find out for you not just tell you anything.Thanks for a job well done

Cortnee helped me this past Saturday with quite a few things! She was extremely helpful and very sweet and understanding despite the system going down! Im so appreciative for the help I recieved from her to resolve my issues. I love MACU! And this branch especially because of not only the professionalism but also the kindness and help I recieved by Cortnee!! Thank you