Yakima Federal Savings & Loan Association Tieton Dr, Yakima

Thank you for providing feedback. I have checked with this branch office and they indicate that their doors have been open since 9am, our normal opening time, and the location is fully staffed. I'm not aware of any lobby closures at any of our 10 offices and we are operating with normal staffing in place. If possible, you may wish to circle back to that office to complete your business, or you can visit any of our other local offices for assistance.

We appreciate your detailed feedback. We don't like unnecessary fees either and will try to be proactive with our customers whenever the opportunity presents itself. If you have any further needs please reach out to your nearest branch We'll be glad to hear from you.

Thank you for letting us know of this situation. We have brought this to the attention of branch management. Since personal information is of a highly sensitive nature, if you have any additional input which you believe would be useful for our management, please call the branch directly at 509-965-6080 and ask to speak with the branch manager. Additional insights from our customers are gladly accepted and help us address problems of this nature.

Thank you for your observation. Each of our branch offices is staffed with persons who are tasked with and have specific knowledge of particular banking tasks. For example, regulatory requirements prevent our tellers from acting or behaving as loan officers; and our loan officers, for similar reasons, do not have access to the resources that a teller requires to perform their job. This is speculation, but the individuals you saw talking were likely loan officers, and while it would have been appropriate for them to acknowledge you, they would not have been able to process your transaction or provide account information to you, unless the business you had with us on your most recent visit was regarding a new loan. Your concern would be best explored with a conversation with the Orchard Park branch manager. A conversation with our branch manager allows us to hear your concerns in more detail and to take proactive action on your suggestions. You may reach that office's branch manager by calling 509-965-6080 during our normal office hours, 9a-5p- M-F.

Thank you for the positive feedback. If you have any additional needs, please do not hesitate to contact us.

We are terribly sorry to hear of the unacceptable service you encountered. This is not the approach we pride ourselves in. It would be most helpful to us if you would speak directly with our branch manager so that we can address your experience in a manner tailored directly to your individual situation. When you have a chance, please contact the branch office at 509-965-6080 and ask to speak with the branch manager. We sincerely look forward to your individual input.

Gosh, we really appreciate the complement. Thank you for taking the time to share with us.