WSECU 6th Ave, Lacey

This isn’t a good first impression; we’re truly sorry. Our branch employee was out of office when your call was received, though they tried to reach out by phone and left a message upon their return. Check holds are common for newly established accounts, and we apologize that this wasn't covered more during the account opening process. Please feel free to connect with us by phone at 800.562.0999 during business hours, and we’ll take a peek on when the hold should be released.

We appreciate your membership over the years, Cats, and the chance to address your concerns. We indicate new hires are in training to set member expectations that they are working with a future rock star still learning the ropes. It can help explain why a transaction might take a little longer, for example. We’re concerned to see in your review what we think is an insinuation about the reasons a particular employee has been hired or their abilities. Our team is full of smart, dedicated, service-minded individuals and we are proud of having a diverse and inclusive workplace. We’re a better organization because of it. As for the service issues from the system update over the weekend, we’re truly sorry for the alarm and stress caused. There was no breach to our online banking system at all; the alerts were sent mistakenly during planned system maintenance. We are working hard to make things right for impacted members, including unblocking cards that were closed in response to the alerts. We’ve learned a lot from this event, and will do better next time.

We're truly sorry for the way this interaction unfolded, Kathy, and would like to provide some context as to why. Our Lacey Credit Union Center branch is unique in that it serves both WSECU and TwinStar members. There are limitations and practices at LCUC that may not apply at other branches, such as the coin roll limit. In an effort to serve members within the confines of how much coin we're allowed to order, due in part to the ongoing national coin shortage, the limit of 2 rolls of quarters was put in place. We hope you'll give our LCUC staff another chance to help next time.

Thanks for taking the time to share your review, Michelle. We're so glad we could help and hope to see you again soon!

Thanks for taking the time to update your review, Alexander. We're so glad we were able to talk things through!

We're glad to hear we're hitting the mark in so many areas. Thanks for taking time to leave a positive review!

Thank you, Ryan! We happen to think you're pretty great too and so appreciate you recommending us to those you care about. We're just happy to be a part of your day!

We want to help, Hugh! If you have a payment due soon (within the next 30 days), we can look into the possibility of skipping the payment. Keep in mind, however, that doing so would actually extend the loan by moving the skipped payment to the end of the term, which won't help with your goal of paying it off ASAP. The best thing to do, if you're able, is to make extra payments to bring your principal balance down faster. Please do get in touch with us by phone if we can explore more options with you.

Thanks for reaching out, Stone Soul; we're sorry to hear this happened and that it caused an inconvenience for you. This branch is our only one that doesn't process shared branching transactions, due to it being both a Twin Star and WSECU branch. It's not uncommon for credit unions to have varying participation by location, so we recommend always verifying prior to making the trip. The best resource to use is this website, and you'll want to pay special attention to whether the location is listed as an ATM only, or full shared branching (teller service): https://co-opcreditunions.org/locator/?ref=co-opsharedbranch.org&sc=1

Thanks so much, Judith! We're delighted to have you as our member for so long.