Wright-Patt Credit Union E Dayton Yellow Springs Rd, Fairborn

I have been going here for the last few years and using the shared branch banking feature as wright patt is open later than my actual bank and I can go there after work in time. During covid they stopped doing shared branch banking. They still haven't opened it back up. My bank said shared branch banking is open all banks are doing it except wright patt. So customers will change to their bank. Its very inconvenient for me and others who rely on this service. I love my bank and have no intention of ever switching but now I have to take time off of work to be able to make it to my bank in time when I need to cash a check or do anything. Super inconvenient to customers. I WILL not switch to wright patt especially after hearing they are the only ones not doing it. Im very disappointed and inconvenienced by this as I am sure many others are too.

Big, bright, comfortable lobby. Has a coin machine - no service fee charged. Every employee with whom we've ever interacted has been helpful and friendly. Clean restrooms. Coffee service in the lobby is sporadic - wish they wouldn't put it out if they don't plan to keep the pot filled.

Right now you must do all business at the drive thru. No inside business unless you have a appointment. It was.my first time at this WPCU member center and using the machine was a little confused but the tv camera to see and communicate with a teller. They have two machines so traffic backed up a lot. Took me over a half hour to get to the machine😵

I never like to write reviews, but I am so beyond happy with the help I got today. I accidentally withdrew money (and accidentally too much) from the account, went inside - explained everything. They walked me through my mistake, listened to me - never interrupted me; refunded the transfer fee from my mistake (thank you again) and were just so amazing. If you're looking for a bank, go here. I used to not believe in banks, a friend of mine recommended me here a year or two ago - I've never had a single regret about keeping my funds here. You guys are awesome

I used mobile deposit for the first time after being with WPCU for several years. I received an email a couple hours later stating my check was accepted. I looked on line at my account and it said 200 would be available the following day and the remainder the day after. I proceeded to schedule some bill payments for the following day after my account said the money would be available. When the money didn’t become available the day it still says it would be on my account I called to check on the issue. The lady told me the money would be available the following morning. I waited until noon and it still was not available. I called WPCU again and they told me there is a 7 day hold . They placed the hold the day I called in when the full amount was supposed to be available. Not from the deposit date . My bank account still says the full funds will be available two days ago. This is very misleading and inappropriate for the bank to trick people into non sufficient fund fees . And the embarrassment of a returned check. Very disappointed with the lack of personal service and consideration. DON’T BANK AT WPCU . They have gotten too large and lost that personal touch . This check was from my retirement account and was not hand written. No reason for a 10 day hold . I have never deposited or bounced a check before. I would recommend going to a smaller credit union with shared banking if they don’t have enough locations.

I love this location so much. Everyone has always been helpful and friendly. Yesterday Renee Yeager helped me set up a new account and I just wanted to brag on how awesome she is! Great personality and super helpful and friendly. She was very thorough in explaining everything to me. She is definitely an all star employee. I am excited to be banking at Wright Patt now!

I have been a member for over 15 years. I have never felt like less of a member until yesterday. I’ve always bragged, promoted, recommended WPCU. I’ve always felt the value as a member ...up until yesterday. The person I spoke with Saturday was very rude, condescending, and could careless of the situation that occurred. The delivery and her approach during my time of need was appalling unacceptable and non-representative of WPCU standards. I am seriously considering changing credit unions. She stated she was being transparent and if that’s the representation of WPCU, I am highly disappointed. She was very crass and lacked customer care. I am left wondering why I do I bank with WPCU? I could see if I was disrespectful...but I wasn’t.

Very upset that Wright Patt Credit Union is allowed to participate in shared banking but won’t service anything in regards to it bc of Covid-19 restrictions. Funny thing is that I went into 2 different Credit Unions and they both continue to do allow shared branching with WPCU members. I guess it’s a sign of respect but if we can’t bank at WPCU, then their members should not be allowed to have that ability either. Belly starred... which ones are we???

Today I came in to grab some monies in the form of two $50 bills, and while I'm sure that the woman with blonde short hair meant well, (There was no name tag to identify this person) and was seemingly friendly. When receiving my money it was placed on the counter and not in my open hand. Also, I was not offered an envelope. Small things, however this could become an issue with others, whom like a certain degree of professionalism, especially me for when I return. This short-haired blonde lady is not to be confused with Connor. Connor is fantastic and enjoyable to work with.

On 9-17-21 I did send a email. Today 9-20-21 and still no response. Also, I checked my spam folder and nothing there.