WPL Mortgage Solutions Valley

Lisa, this is Will with WPL Mortgage Solutions. I am the manager of this location and I am not finding you in my customer database or I would just call you directly. We take all customer concerns very seriously and when your review was brought to my attention I wanted to reach out and see what (if anything) I could do to correct the situation that has caused you to share this type of performance review of our facility. If you would be willing to have a conversation with me, I would be willing to see if there is any way I can help to get you taken care of so that at the end of this, you will have had a 5 star experience with our location and the team here at WPL Mortgage Solutions. My phone number is (816) 396-6001. Please call and ask for me. I appreciate your consideration in this manner and I would reach out to you directly but I cannot find you in my system under this name. I acknowledge that mistakes happen, and I apologize if one has happened. As the manager of this location, I would very much like a chance to make it right. Thank you and I look forward to chatting with you. Will

Mr. Farrell – Will Lowen here, I wanted to respond personally. As the owner WPL Mortgage Solutions and provider of commercial lending (as a separate entity), it deeply concerns me anytime someone is unhappy with the products and services we have provided. Excellence in our efforts is our top priority. Any frustrations may be a result of misunderstanding the differences between residential and commercial loans. Commercial lending, unlike residential lending that has very precise guidelines and is backed by Fannie Mae, Freddie Mac, FHA, USDA and VA etc., provides much less structure and is more about finding an investor that is interested in your project. Therefore, with commercial loans we provide a comprehensive agreement via an engagement letter. As we work hard to live up to our slogan “people before profit”; transparency being cornerstone. We provide the engagement letter and have it signed prior to any monetary transfer in all cases, it has very straight forward language. We had analyzed your request prior to the execution of the Engagement Letter and felt, and still do, you provide a worthwhile opportunity for the right investor. We have put much effort into your request, but do understand the timing is not what anyone could have predicted. With the current economic crisis’s investors are a bit gun shy; but that does not mean we have stopped working. All it means is that we must continue exploring more investor relationships until we find the best match. It is my hope we can have a conversation about your frustrations and concerns, and I’ll look forward to your call. Please call 816-396-6001 and we will continue the effort. We have not given up, nor will I as this is a part of what you retained my services to provide.