Equity Bank Ne Coronado Dr, Blue Springs

I have always loved my experience with Adam's Dairy Bank, but ever since they were taken over by equity bank I have had the worst experience. During a "computer maintenance", on their end, I was charged an overdraft fee of $36 on an account that never went negative, which I had to physically visit the location 4 times to have refunded, even after multiple employees had told me they saw no where in my account having even gone negative. I was also unknowingly switched from a free account to an elite account that started charging me $6 every month. After talking to the branch manager, who said I would no longer be charged anything monthly, I began getting charged $5/ month for paper statements without being told, and then they said they won't be able to refund me for that. I'm very disappointed to make the decision to have to switch banks, as I have had my accounts here since 2006, but it seems like the employees there aren't too worried about it.

Rob and the team at Equity bank are amazing! I was very impressed with the professionalism.

Great place to do business Tellers have wonderfull attitude. Place has your back. They treat my brother like he's gold.

Great bank to work with and excellent service.

They are very limited in the technology they use. We were anticipating the buy out and switch to the new bank to help with technology. I have a business account, and three people later still have no idea how to do mobile deposit of checks. Each person tells you something different. If you keep your expectations low, and don’t use them for business, they are a very friendly bank. I do like the staff. I like seeing the same person, and having them know my name. There are some advantages to a small bank. Modern convenience and technology are not advantages this bank can offer. Use them for your personal account, and use Wells Fargo or Bank of America if you want real service for a business account.

I love that this bank is local. The tellers are always friendly and remember who you are. Fresh baked cookies in the lobby. And they are part of the community. Bill Essman is always out and about to help in the community. Update: The review was written as Adams Dairy Bank. Bill is no longer there and the cookies are gone after the buyout. The girls there are still first-rate.

Equity has a great staff that's always willing help. Smaller bank with the hometown feel. They always look for a solution to a problem without passing you along to another department. Good Bank that I would recommend.

They are like the year 2020 of banks. They will charge you $35 if you go one penny over your balance accident on purpose it doesn't matter, and then they'll get rude with you and tell you to go to some other bank that doesn't charge fees. Then whenever somebody gets a hold of your card numbers they'll stop your debit card and they'll tell you about that I'm going to tell you that they're going to send you another card but they won't. That's been my experience thus far with equity bank.

Adams Dairy Bank has the best staff of any bank I've worked with and they are heavily involved in the community. I know customers who have had checks personally delivered or other things done for them that seem so nice. They aren't so much a bank as a customer service organization and it shows. One time I was in Germany and my debit card got locked because I hadn't contacted them. I was able to call, talk to someone, and have the account unlocked within 2 minutes. There's no other company I know of with that kind of issue resolution time. They have a beautiful location in the Coronado shopping center. They only have one location - but they're members of UMB's ATM network so ATM fees are never a problem and I haven't had any trouble yet.

This bank really does it for me. They are so helpful with everything I need. I never have to wait on the phone. They know how to make every customer feel valued. Thanks for hiring great people And keep up the great work!