Woodforest National Bank Glenwood Ave, Raleigh

I've been trying to speak to someone at this branch for two weeks. No fewer than 20 calls, voicemails at this and the Morrisville branch, not one returned call, and now the Brier Creek location's voicemail box is full. Finally got in touch with someone on the customer service line who submitted a contact request on my behalf early last week, and I still have not heard from anyone.

This branch has very nice and helpful employees. Although the customer service via phone is a challenge. It is not fair to the customers and the employees to have a nonfluent english speaking person in a call center that predominantly service english speaking customers. Additionally the bank scams the customers by submitting false and incorrect daily reports and you can easily find your account in the negative. Especially when you do not have a bounce guard. How is that possible and they are unable to provide explanation. If you need a second chance account please avoid Woodforest. .

My account was being compromised by someone in another country and i received a personal call from my home branch to verify the transaction and my whereabout. I'm grateful for the personal relationship that i have with the staff at my local branch they prevented a potential disaster from happening to me.

I'm giving this Woodforest account a 5 star rating based off of the branch manager Matthew C. Gardiner. We were ready to close my husband's bank account but after having him work with his account we will continue with Woodforest but only this location. Thank you Matthew 😊

Totally disappointed on WesternUnion services... will never recommend anyone using that branch. I live at brier creek but they sent me to Triangle mall for picking over a certain amount!

I've banked with Woodforest for years, never had any issues. The staff is wonderful.

The staff is very respectful and understanding, they try they're best to work with you.

Very polite and friendly employees but the service is mediocre.