Winston-Salem Federal Credit Union E Salem Ave, Winston Salem

I have banked with this place since I was a teenager. First time ever and not to mention I am now in my 40's. Never had my bank account ever been charged fraudulent charges until recently. Well , it just happened , the phone representative was rude had me to drive down there just to say, there was nothing they could do!!! So, today I'm going back, Just to file a fraudulent report and oh yeah....withdraw all my funds!!! It's been a great ride but this establishment is the worst now!!! Almost 30yrs a customer!!! WSCEFCU....y'all need to do better!!! Staff so rude and unprofessional , except for that one nice teller with the Caribbean accent!!! Super nice!!

Been a member for over a decade and I must say this bank has tremendously declined. There’s been a few compromises with my account. Then the staff don’t communicate with each other and please don’t think you will be able to talk to anyone when it’s necessary. It just don’t give financial institution vibes. More like cash app customer service. Had to switch all my money over to another credit union while still waiting on someone to contact me back. Very Ghetto here… do not recommend.

Sorry to say when calling the branch for help it's always hours and hours of a wait. I call that actually being inconsiderate of your customers. They got this new online services and it's not what they thought. Not sure whether or not they realize, but it's aggregating

Been a member since 99 wouldn’t give me a car loan and now having issues with my direct deposit coming in on time and it’s there error. I’m updating this from last year and now for about the 5th time I can’t get my money on time and of course member services are closed. This is the worst place to bank.

THE NEW BANKING TRANSTION HAS BEEN THE WORST EXPERIENCE I HAVE HAD WITH THEM I AM TRULY DISAPPOINTED 😞

Always received great customer service. Friendly place and enjoy banking with this establishment.

It's always your fault. They will always come up with an excuse to say they did nothing wrong.

WD. Federal. Credit. Union nice. Place. Bank. Nice. People

Jennifer Singlan i think her name is and the rest of her cronies have blocked me out off my online bankig because i filed a complaint with NCUA. This lady got mad because i was closing out all of my accounts of 12 years.And before i could get to teller she froze my accounts.I actually had to call the police on her to get my money. Horrible institution

I’ve been a memener since 2014. Don’t get bank with them. Their new procedure and policies give a bank feel not a credit union. They have longer holds on checks than most banks. You can no longer call and speak with a representative. The new phone system only allows you to speak with call center reps. Call center reps can only answer basic question location on the website. Is was a lot of fraud with senior citizens accounts a year back not sure if it’s still going on.