Window World of Cape Girardeau Enterprise St, Cape Girardeau

The absolute worst customer service I have ever experienced. They are very poorly managed and unprofessional. If I could give them zero stars I would. They cancelled and rescheduled on me 4 different times. The second time they cancelled and rescheduled they didn't even notify me or my wife. I had to actually call them to see if they were still installing my windows that day just to be told that my windows hadn't even come in yet. When I questioned the manager about this I was told that the reason for the delay on my windows was that the exterior paint has a 6 MONTH cure time. Anyone with a little common sense knows that it does not take 6 months for an exterior paint to cure. They have no issue blatantly lying to their customers just to cover their own a**. My wife and I had to take off 3 days of work all together for an install that lasted just a few hours. I asked if there would be any compensation for at least the time they didn't notify me of the cancellation and was told there was nothing to be done about it. We have other windows that will need to be replaced and told the manager we will not be using them for anything else, ever. I will not recommend them to anyone at all.

Do NOT use this company. I have tried to be patient and understanding but enough is enough. We met and signed contracts and was told our install date would be Oct 2020. That date came and they called to let us know that our windows were still in production and install would be pushed back to November. Ok understandable. In November, we didn’t hear anything different so we assumed we were set for our install and I took the day off work. After waiting an hour past our appointment time with no one showing, I made a phone call where I was told they were still waiting on our windows and needed to reschedule. Any business with half decent customer service would have called ahead of time but they didn’t. Instead, I missed a full day of work and had to take a vacation day for no reason. Fast forward to the next install date, we were called and told the windows had been shipped but would not be in for the scheduled date so they needed to reschedule again. Today was the fourth time we were supposed to have our windows installed. My husband called last week to make sure everything was in and we were good to go. He called again yesterday and they confirmed the windows would be installed today. He took another day off work only to get a phone call this morning that the installer called in so it would be next week before they could install them. So they only have one person who can install? It’s been one excuse after another with this company and now we’re out another vacation day, the deposit we put down, and still nothing to show for it. We will see if they show up next week. If it wasn’t for the fact that we have been waiting now for 6 months and will lose our deposit we put down, I’d say forget it and find another company to use all together. Once we get the 2 windows installed we ordered, I’ll be looking for someone else to finish the rest of the house. I will NEVER use this company again or recommend them to anyone else.

Where should I start…if I could give this place negative stars, I would. First off, I had ordered a $3500 door and the frame was scratched up and had to have touch up paint applied. We know how touch up paint works out. The Paint is also chipping off the door as well. The door has been up a month and a half. Then I had bay windows and side lights replaced, and when they caulked it, they let it run down the side of my house and the frames of my new windows. I’ve called and sent emails and spoke with the owner, and was assured it would be resolved. It’s been two months and nothing has been addressed. I know an $8,000 job may just be pocket change to this company, but I work hard for what I have, and take pride in my home. I will never refer, use or have anything good to say about this company. If it’s quality and a job well done, don’t bother.

I received an estimate from them and they asked for 50% upfront and then I was told that I would have to wait 3-4 months for them to come out and install the window. The representative refused to even give me a firm date when the work would be completed. He just said that there are supply shortages and they are backlogged, so he had no idea when they would be able to get to me. This is simply unacceptable. He did not provide a professional written estimate for my reference. He asked me to take a picture of a sheet of paper on my phone. It was just unprofessional all the way around.

Stay away, use someone else. Ordered 8 windows the salesperson Dan ordered the wrong window for the bedroom so the installers installed the wrong one so I wouldn’t have a open hole in my house and told me that the salesman would call me the next day to get it taken care of, no call so called the office a couple days later. When I called the office, the lady acted like it was my fault and kept telling me it was $200 more than what was ordered and I kept telling her I just wanted the right one so finally told me to call Dan and when I did it was my fault and excuse after excuse so finally I think they’re gonna order the right one. Then one of the windows will not latch so hopefully won’t get the run around with that. Anyway I would not recommend because a company that keeps putting the blame on there customers is not very professional and I will not be using them for my other houses so I hope $200 they were so worried about cost them thousands. Installers were good though on a positive note!!! Update so after telling me that I would have to pay the difference on the window that was ordered wrong they told me that I would have to pay for the window that was supposed to be ordered and still have to pay for the window that was ordered wrong also. So first a $200 difference to becoming a $1800 difference because they said I signed a contract and it’s my fault that I didn’t know what their descriptions were on the contract even though the salesperson showed me pictures of the windows and said that’s what I was getting. By far worst company I’ve ever dealt with!!! Guess now I have to take them to court and wait until that’s over to finally get the right window

They are great company! the windows are awesome, We got the 4000 series, the installers Chuck and Rick knew what they were doing, We had 11 windows installed and 1 big slider window put in, got it all done in 1 day, very happy with the whole job with talking with the women at the office to the installers doing the work! Highly Recommend!!

I would never use Window World again. I ordered windows in November it is March and I still do not have windows installed. You have to put 1/2 of the money down so you are totally at Window World's mercy. If they would have told me it would take 5 or 6 month to get windows, I would have gone any where else. DO NOT USE WINDOW WORLD IF YOU EXPECT WINDOWS IN LESS THAN 5 MONTH. Make sure you understand you are at Window World mercy.

Started job in early Feb 2018 just finished in June 2021 never will use these people again! Windows that were installed were fine but siding falls off, installed wrong, no communication at all hires people with no experience ,drug heads, aliens, one guy said he walked out of casino and they ask him if he wanted to install siding. By far the worse place in my opinion to get siding nothing but a bunch of LIARS!

Ordered windows in july 2020.They said they would be in about october because of coivd 19. When coming to the house they had 4 windows to install. they installed 3 windows then found the 4th to be wrong color. had to reorder. The forth window came in jan 2021 didn't get installed until feb 2021. When the 4th window was installed I told them about the screen being ripped. to fix the screen. Here I am tommorrow being April fools and I feel i have been fooled around all year by this company. Would never in a million years recommend this company. Job still not done.

Outstanding customer service! I had replacement windows installed a couple years ago. Had a problem with one screen. I called them, spoke to a very friendly lady, who took care of my issue. Their service person, Tommie, came out and took care of everything. All were very personble and wanted to make sure I was satisfied. I highly recommend this company for window installations.