Wilgus Associates Coastal Hwy, Bethany Beach

I want to sincerely thank Wilgus Associates and Charissa in particular, for their understanding of our situation and for going "above and beyond" to make us happy. I and a few families had rented a house in Bethany Beach, Delaware through Wilgus Associates for a week this summer (2020). Due to immune-compromised concerns of members in our group with regard to Covid 19 plus travel restrictions placed on us by our home state, we needed to cancel this vacation. I was contacted the very next day even though the office manager, Charissa had been out and her work had piled up. She was gracious and empathetic. She told me that she wanted to do everything to resolve this and keep us as satisfied customers. We were cancelled for the week without financial penalty. Not only did I receive satisfaction from Charissa, but I received a personal note from the president, Michael Wilgus after I sent his company a letter commending them on the handling of this unforseen circumstance. I learned that Charissa has been with Wilgus and Associates for 33 years. He wrote "Charissa is our longest tenured employee and is a wonderful person and a tremendous asset to our company. she has and is diligently working through this season. Through all of that, I am very pleased to learn of your satisfaction with her efforts to accommodate you". What a beautiful comment about an employee! I did not expect to receive a reply from the president as Charissa had already satisfactorily handled our dilemma. The fact that Charissa and Mr. Wilgus went the extra mile for me told me all I needed to know about their company. Wilgus Associates has shown to have the qualities that sometimes goes missing today, empathy and customer service. I am very confident that I will be doing business with them in the future. Their website motto says it all: "Honesty, professionalism and integrity continue to be the basis on which this company conducts business". I am grateful. Sincerely, Linda

We rented 1 Kent Avenue Loved the location. The house was very spacious, easy walk to the boardwalk. When we checked into the house at 3:00 the cleaner did not get to house until 3:15, they apologized several times. There is a swivel chair that was broken on the deck that we did not know about. Also the cleaners reported that there were 2 pet stains on the carpet in the master bedroom, she notified Wilgus but no one came over to remove the stains. Also for some reason the internet at the house disappeared.

We were very fortunate to have worked with Wilgus Associates in the purchase of our Bethany Proper Townhome in January 2019. We would like to give a special thanks to our Realtor and Rental Manager, Charissa Joachimowski, for making the purchase and settlement of our vacation rental property a smooth and enjoyable experience. There were numerous tasks needed to initially prepare and list our home into becoming a weekly seasonal rental. In addition to Charissa, many Wilgus staff in the Rental, Property Management and Insurance departments were all extremely helpful and professional in assisting and supporting us in this effort. We also are very satisfied that we decided to have a virtual You-Tube video created of our property. In addition to pictures, the video tour provides a flow throughout our home to give the viewer a better understanding of the layout in determining whether our home will meet their vacation rental needs. We are very happy to be working with the Wilgus staff and highly recommend their services. 305A Azalea Court

I sold my house and Kylie was the agent that I used. Things went extremely smoothly and effortlessly despite Covid 19. She was professional and on top of everything. She was responsive and thorough. She answered questions and resolved issues as they arose. I would definitely use her again.

I have been renting with this company for over 7 months, The house I rented had been sitting for a while before I moved in so there were a few issues that came up the day we moved in that was neither our fault nor their fault - a previous tenant had changed a hose in the washer and did not put a washer in so it leaked out all over and even under the brand new faux hard wood boards to the next room. They had someone out to find the issue and fix the washer within 12 hours. I came from Long and Foster, and I absolutely hate them! But Wilgus earned my loyalty then and there. Since I moved in, they put in a new floor, have dealt with me going through a difficult time in my life financially, and even have been willing to work with me in every way above and beyond. I've never trusted a rental company in my life, but this one is truly one who cares and works as fast as they can to help and also fix anything in the house. Thank you all for your hard work and for always coming as soon as possible when a situation arises!

Very professional and courteous managing our community HOA in Selbyville DE.

Me and my family rented 34 John Hall Drive in Bethany Beach! We loved it. The place is huge and great for a multiple families to share on a vacation together. The community is very close to the beach (about 2 miles) and also has a swimming pool too! Its conveniently located near shopping, restaurants and the boardwalk. We had such a great time and can't wait to go back next summer!!

Wilgus was very helpful. Very much appreciate being able to park one of our cars in their parking lot. We had a wonderful week at the beach.

I first met Kylie Givens through a friend's recommendation. My wife & I looked at several properties over several months. Our deal had many bumps and bruises; just when we thought it would not work. Kylie pulled it together with her local support and closed our Sea Colony condo just as the COVID19 mess was starting. Which later we learn would shut our country down. Kylie is very experienced in her market, I would highly recommend her.

The only reason Wilgus deserves even one star is because of Gemma Fox. She gets 5 stars. But even her kindness and responsiveness could not serve to cancel out the incredibly poor treatment my family and I received upon our arrival to Bethany Beach on June 9. We arrived after the office had closed, so after picking up our keys in an envelope left just outside the office's main lobby, we drove to the house we'd rented via VRBO for 11 nights. The house was at 437 Collins in Bethany Beach. When we arrived, we were surprised to see the door to the house was open, with a car in the driveway. I went up and knocked, but no one answered. I opened the screen door and called out a "hello," but no one answered. I heard some music faintly playing from somewhere in the house, so I called out another "hello" that went unanswered. After returning to our car for a couple minutes, I went back to the house and again called out. This time, with no response, I decided to enter. An overnight bag sat inside the entry. I saw a half-eaten piece of cake on the kitchen table. But no people. I went around through the house, but no one was anywhere to be found. Finally, I went back to the car, where I found the after hours number for Wilgus. I called, and an unfriendly woman told me she'd call the on-duty staff. A couple minutes later, as I sat in the car with my family, a woman appeared. She was angry. "What's going on here?" she asked. "Are you from Wilgus?" I asked. "No! This is my house!" "Oh, okay. Well, I think I've reserved--" "I cancelled that! Did you go in my house?" I shrugged. "Well, yes..." She stomped away to her house, shutting the door behind her. Wilgus finally called back. A woman by the name of Crystal Dempsey sounded irritated that I had disrupted her evening. She offered no apology for the mix-up, instead telling me to go back to the Wilgus office, where a woman named Gemma would help me in 20 minutes. Twenty minutes later, now under a downpour, I stood on the porch of the offices, waiting for Gemma. I called Crystal back. She was not happy to have to again deal with her paying customer who was stranded three hours from home in the rain without a place for his mother, wife and 2 young children to stay for the night. When I said I expected a bit of compassion and empathy for our situation, she told me I was yelling at her. I must say, I wasn't. She was. She said, "Instead of bickering with me, let me do my job! I've been working all day, and it's the start of the season, and I'm doing my best!" It was around this time finally when Gemma arrived. I was so taken aback by Crystal's horrible tone and harsh criticism of me that I told Gemma that I was furious by how I'd been treated by 3 different people associated with Wilgus. Gemma was very apologetic and went into damage control mode from the start. She was very helpful, finding an alternative housing for us that more or less matched what we'd been promised previously. The place wasn't as clean as we'd have liked, and an ant problem persisted over the entirety of our stay, but in general, it was a fine alternative. Gemma even gave us a local parking permit to use for our stay. She also made sure to tell us that the place they were putting us in was more expensive than the place we'd booked, but "we'll eat the difference." That was the absolute least they could have done, all things considered. Despite Gemma's kindness, I would never wish upon anyone the verbal tirade I was subjected to by Crystal, nor the angry looks and incriminatory tone that the owner of the Collins place immediately took with me. I've stayed at Bethany Beach literally dozens of times in my life. I lived there one summer. I've rented from Wilgus before. I will never rent from them again.