Western-Elston Checkexpress Currency Exchange N Western Ave, Chicago

I first want to apologize for your negative experience. I completely understand your frustration. Unfortunately, the check cashing approval process does require our staff to obtain background information to assist the approval department with check verifications. Please understand that these questions are standard for all check cashing approvals. This however, does not excuse the manner in which you felt the transaction was handled. We certainly can do better and will address this situation with store staff. I appreciate you letting us know about your experience. Please feel free to contact us by phone (312-829-6091) or e-mail ([email protected]) if you would like to discuss this matter further. We always appreciate the opportunity to change a negative experience into a positive one!

We appreciate your feedback and positive attitude! We have discussed your issue with store staff to ensure that every customer is greeted with a hello, appreciated with a thank you, and acknowledged with a smile.

We are so happy to hear about your positive experience! Our staff works hard to go the extra distance for all who walk through our doors. Thank you for the kind words and wonderful review!

We appreciate you letting us know about your experience. We have already contacted store staff and it appears the discrepancy in the price you were quoted and the price you paid elsewhere is simply a case of our staff being unclear on the disposition of your title. However, in order to be sure, we would appreciate the opportunity to speak with you to obtain additional details regarding the transaction. Please contact us at your convenience by phone (312-829-6091), or via e-mail ([email protected]), so we can validate our findings and apologize for the confusion. We take customer service matters very seriously and want to ensure that your issue is properly addressed. We look forward to speaking with you soon.

We are sorry to hear your visit to our location was not positive. Please know that we were immediately contacted by the store manager regarding your situation, and we completely understand your frustration. Please know, we always try our best to provide acceptable solutions for customers. However, for many transactions we are simply acting as agents of another entity (City Clerk, Secretary of State, etc.), and are therefore held to strict guidelines as to how we are able to process transactions. Please accept our sincerest apologies for not providing you with a positive experience. We are always looking to improve our handling of customer service issues and would appreciate an opportunity to speak with you further. Please contact us at your convenience by phone (312-829-6091), or via e-mail ([email protected]). We look forward to speaking with you soon!