West Road/Allen West Rd, Woodhaven

Wow awesome how local bank cares about today’s high prices and inflation and gas prices etc… cashed a check for $ 21.29 yes Twenty one dollars and twenty nine cents granted don’t have an account there but to avoid the 7$ Dollar charge can open an account 😂😂😂😂😂 that makes me want to run right back there an open an account NOT!!!! Great how they care about the local community

Citizens Bank is the Least helpful bank I’ve ever dealt with. Would not recommend this branch. Try Comerica or First Merchants Bank. They’re much more helpful. When I approached Citizens management with a problem they offered no solutions, only excuses and roadblocks. They seemed to have zero understanding or concern for their customers’ needs, and don’t seem to want to expend any effort to help find solutions. I have no use for the management at this branch. An example of their lack of concern : I explained that a customer had a severe illness and it was very difficult to get him to the bank, the response was “it’ll only take 5 minutes to get this done.” She seemed to not realize there was also travel time to and from the bank, and she became impatient when I tried to explain the impact of the illness in more detail. Sorry, but I would never choose to deal with this branch for my own banking needs.

It’s unfortunate that they consolidated both Trenton branches and moved to Woodhaven. The new branch has only two teller desks instead of 4 (8 between the two) they also lack a drive through, so you have to go inside. I’ll still continue banking with citizens, however I’ll use a different branch.

I have been doing my banking at this branch for 10 years now. Ever since the new management took over with the switch from Charter one to Citizens, it has gone completely downhill. This new so called manager Najla talks trash about the former employees to the customers. She wants you to think she is doing you a huge favor by just doing her job. I am avoiding this branch from now on. It is a shame, they let people like that in management position.

ATM is NEVER functional. 3 days ago I tried to put cash in, it rejected it when almost done and said it couldn't complete at this time. 2 days ago, it was completely out of service. Trying again this morning and it rejects my card as invalid. Been banking with them for almost 10 years and this is a common problem-almost ready to go to another bank.

Wouldn’t let me cash a check for cash because I only had $35 in my checking account? So now I have to go to a cash checking place when I left work early to get here by their early closing time of 4…

Nice staff but extremely slow drive thru. Why there is only one teller helping at the drive thru and inside is beyond my knowledge. Poor experience. Won't recommend this bank to anyone.

The staff are friendly, know my name, and are fast and efficient. I've been banking with them for over 3 years and never have had a complaint.

Been here for 10 years. Service is great.