Zeal Credit Union Allen Rd, Woodhaven

I wouldn’t trust this bank with my money they don’t even answer the phone but want people to make appointments. Trying to open an account but can’t even get someone and I’ve been calling everyday for a week now. If I could give 0 stars I would. Horrible customer service. They don’t have no reason to be appointments only. Makes me feel like workers is not doing their jobs. If y’all don’t have in person service y’all for sure should be answering the phones.

Went here around 5:40 doors were locked and note said on door appointment only??? Other credit unions you can walk right in… was looking to open an account here because I was recommended this place

Calling is near I'm possible. I live a half hour to the nearest branch and can't get ahold of them on the phone to ask a simple question. Yet whole business relies on having to call to do anything.

Don't. Even No why this location exists nothing ever works there and employees can't even unlock the front door Is really just going to have to change banks

Friendly staff but if you have an issue and need to talk with someone and have to call make sure your phone is charged. Called several times and first time no one came to the phone just left on hold. Was out of state and card wouldn't work. Second time 30 minutes on hold and person was unable to help. Needed to call Visa Fraud Department.

Unprofessional. Have been dealing with this location for sometime to handle a loan I applied for. Was told contradicting information in regards to my approval and could never get a straight forward response. Finally made a scheduled appointment to sit down and discuss our loan and close. Arrived on time and was informed the person I was supposed to meet with was unavailable even tho I spoke with her personally about an hour prior to my arrival. Although Noreen took to time to assist us to the best of her ability we seemed like an inconvenience.

They where the only credit union that worked with me on auto loans and they where awesome

It took them over 2 months to get our loan when we were already pre-approved!! We have 0 debt,800 plus credit scores and more than 25% to put down on the home and still got the run-around. It was either she has or he has or their looking into it. Unbelievable neither real estate could believe it either. I feel for people less fortunate and questionable credit scores. We will be searching for a new credit Union. Thanks for nothing Zeal. K & R

If you are active or retired military steer clear. They think Navy Federal Credit Union is a made up financial institution and will steal your debit/credit card. Seriously even after being contacted by Navy Federal Credit Union they refuse to acknowledge their existence and would not allow us to deposit money.

I frequently visit this credit union in Woodhaven. Always greeted by friendly staff, no long lines for service.