West Penn Financial Service Center Babcock Blvd, Pittsburgh

I recently closed on a property after working with Ryan Amrhein and had a great experience with Ryan/West Penn! Ryan was very attentive and readily available to make the entire process as smooth/painless as possible. Some unforseen last minute closing issues came up with the seller and Ryan/Team were able to get things handled as quickly as possible leading to a successfull closing.

We closed on a loan this morning. Our loan started the underwriting process the afternoon before the closing and continued to within an hour of the closing time that day! We repeated sending information that was sent weeks before! All I could get get from Tom Birko was a bunch of excuses. Avoid this mortgage broker at all costs!!! Poor service coupled with a bad attitude.

We just closed on our refinance with Mike Grimm our West Penn Financial loan officer. What an easy process and what an incredible interest rate! I would highly recommend Mike for all of your personal needs and absolutely for all your Buyer clients. Thank you Mike!

Mike and the team at West Penn Financial made the refinancing process effortless and easy to understand. Very thankful for getting to work with them to refinance my home at a much better interest rate!

I have worked with John Ammon at West Penn Financial for almost 3 years during our home search. Over this time span John went absolutely over and above what I would expect from a lender. John worked all hours of the day and night to provide me with cost sheet, after cost sheet, after cost sheet. He remained in constant communication by email, phone calls and text. All of this with multiple deals falling through, or needing urgency to have the valuable information he could provide at a moments notice. I am definitely not the easiest client as my schedule is all over the place, being state wide and international, while also most of the time being on weekends needing the information. John never hesitated to get me over the information that was so important to my wife and I to select a property. Not only did John do amazing at his actual job, he also took the time to explain the processes and options in thorough detail. Whether you are completely ignorant to the financial end of mortgages, or you are an expert, John knows how to navigate those waters. He makes sure that you are 100% understanding of the process and will work to the best of his ability to get you the best help, advice, and scenario that is possible. John was able to manage my type of personality extremely well, and knew how to translate what I needed to know in a language that made complete sense to me. After 3 years of searching, my wife and I finally found our dream home. I immediately called John to run him through the gauntlet of information I wanted. Of course in John fashion, he had me everything the same day. To go a step further, John even called me about my mortgage rate drop that ended up securing me an amazing rate lock that saved me hundreds of dollars. John was awesome throughout the whole process working with the realtor, the closing company and the insurance company. This is something that you would expect from an institution or individual working for you, but John went the extra measures to help. I was the annoying client that wanted multiple cost sheet quotes, for multiple scenarios of down payments and terms, and not one time did John ever make me feel like I was asking too much or a pain the butt, even though I know I probably was! To anyone out there looking for the best “white glove concierge service”, you should contact John Ammon at West Penn Financial. He by far not only earned my business, but earned this review from a guy that doesn’t do reviews. If John is any reflection of the personnel at West Penn Financial, then they are lucky to have him and others like him.

West Penn Financial provides wonderful care of their clients. They helped me through the purchase of my 1st home and it was a wonderful experience. The staff is extremely helpful, friendly and knowledgeable. I always felt like they went out of their way to do one extra step for me and I am forever grateful. Thank you West Penn Financial Team! Special thanks to my friend- RIck Shrum!

My experience working with several people including the president at West Penn was terrible. My paperwork was forgotten, I felt a great sense of arrogance from some individuals after visiting their office. I wish I would would have used my previous lender! Do your homework before trusting some random financial company.

I wouldn't go anywhere else. Great rate, lowest possible PMI rate (that's something people forget about, but makes a huge difference). Brad and Sharlena were great to work with.

Professional, Friendly and Quick. Loan officer answered his phone anytime I had questions and also called me anytime progress was being made. Great communication. Pleasant Transaction. Thank you!

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