Wells Fargo Bank E Main St, Rexburg

Someone stole my debit card information, not sure how but they made thousands of dollars of fraudulent purchases in states across the country. I notified wells fargo about this and it takes 10 business days to settle the claim now my family is struggling because we have no money, I notified fox News about this. Wells Fargo should no longer be considered a safe bank.

Bank somewhere else at this point. I went in the other day to have Wells Fargo print off my bank statements this past year for taxes like I always do. I have been doing this the past 3 years and nobody has an issue with it. Some old lady comes over and interrupts my conversation with the teller and tells him they aren't doing it. I'm more than aware I can print this off at home, but I wont because you can with your ink and your printers. The old old ancient lady continued to tell me the bank does not have access to my cash wise Wells Fargo credit card statements. I then proceeded to call Rigby Wells Fargo who said not only could they pull those statements for me but they would also print off my requested documents. These employees will lie to your face if its convenient to them or saves the corporation they are working for a few dollars in paper and ink.

This is a great bank! The employees are the best!! Karina help us set up an account, and she was so helpful and nice!! Sadie is also very friendly! Wells Fargo is the best bank to go to and they make it very easy!!

Wells Fargo used to be so good, I was with them for nearly 10 years, but thankfully got away. From the hidden fees and unhelpfulness from so many employees. Also the local branch is incredibly slow. I would never recommend doing business with them. And Wells Fargo at large. Plenty of other banks and credit unions. If you haven't left yet, run!

If you want the most uncomfortable and awkward experience…deal with Marco. If I wanted to be racially profiled I’d go next door. I will be using a different bank for my future financial needs

I left Wells Fargo many years ago because of their customer service and fees. I am writing this review for my 88 year old mother and the treatment that she received at the Rexburg branch. My mother went into the Rexburg branch on December 11, 2020. She only needed a quick question answered about routing numbers and how to have funds deposited electronically. It would have taken less than 5 minutes to answer her questions. When she got there another gentleman entered at the same time. The man behind the desk answered his question and sent him to another area in the bank for help. He obviously didn't have an appointment. My mother stepped up and the man refused to help her because she didn't have an appointment at said that she would have to wait for a teller. She ended up waiting at least 10 minutes for a teller who didn't even answer her question. She came back later in the afternoon for help and asked a woman if she could help her. The woman asked if she had an appointment. When my mother said she didn't the woman told her that she would need to make an appointment and walked away. My mother said that they were all very rude. She was very upset. Why they couldn't take the time to help an 88 year old woman who isn't very "tech- savvy" I don't know. Where is their kindness and compassion for a fellow human being? Where is their respect for the elderly? She has been a customer since the 1960's. It would have only take a minute for them to help her. We took our business to Mountain America. They were absolutely wonderful! They were very kind and you didn't need to make an appointment!! We will be taking our business elsewhere and anybody reading this should as well.

So I want to start off and say the employees are great and I didnt say anything initially because I don't want to be "that customer" cause no one deserves my frustration. I just want to be heard. We are supposed to make appointments for certain things which I get but no one was ready at the time I scheduled and they helped a handful of customers who got there after me. It was long enough I couldn't get the rest of my stuff done on my lunch so I ended up leaving late for a trip. It just felt understaffed and I'm a little frustrated.

This bank has screwed us over so many times. It is horrible at communicating with its members. They always had spelling errors on our cards. They charged us twice for a purchase that we bought and refused to refund us. They are absolutely horrible. They have a lot of systems that will not allow you to spend your money using their accounts. Would not recommend.

Extremely rude and will only break change or interact with account holding customers. Based on how their interaction was with me I don't know why anyone would choose to be customers.

This is the worst bank in the country there are tons of hidden fees that they will charge you. It is practically impossible to get an actual person on the phone and when you do they don’t speak English well. We finally had enough and decided to close our accounts we were on hold for almost an hour then they said they could not close the account until all the money was transferred out. We transferred out the money then they charged us for not having enough money in the account sending us into a negative balance. Now they won’t close the account because of the negative balance. So I’m going to have to put money back in in order to close the account. If that’s not enough to make you bank somewhere else just get on the internet and search WellsFargo corruption you’ll find plenty.