East Idaho Credit Union N 2nd E, Rexburg

they have the best staff and are always willing to help with every financial need we’ve had. Very helpful and kid oriented. Always doing giveaways and helping setup savings accounts for our kiddos. Love this place. 10/10 would recommend them to everyone!

This Credit Union has been terrible to work with. I bought an RV with insurance. EICU added their insurance for hundreds per month and I showed proof three times through hours of being transferred from person to person but still I have to pay an extra $60 a month for a year even though I have more than adequate insurance. My insurance tried to call to see why and they would not talk to them because they could not have two parties on a line together and they wouldn’t just talk to them because it wasn’t their account. Would highly not recommend this institution.

My wife and I have had a car loan with this place for just under a year, a week ago we went in for additional loan for an RV. We were greeted promptly and introduced to Austin Barnes, the rest is history! I was first impressed with the awards that are posted for all to see about "Best Place to Work" for multiple years. I will always recommend this place to all my friends and family. Thanks for all the help and professionalism! Austin is definitely an asset to EICU! Also my main banking is done with a competitor in Idaho Falls...not for long. I feel we will land at EICU very shortly!

I always have a pleasant experience no matter who helps me. Everyone who works there is great, but today I had an even better experience, I went in to pay my car payment and had mentioned to the girl working there that I almost forgot to make the payment and that I was still trying to get the online banking figured out, but that I was having trouble logging in. She wanted to help me right then, but my son was in the car, so I told her maybe next time or I could call. When I got home I had an email from her with all the info I needed. She had figured out the problem and helped me. She went above and beyond. She didn't have to do that, but she did. Thank you Mikayla Park at the Rexburg branch.

Non deposit ATM. Brand new ATM that doesn't have the option to deposit checks or cash.

I should be able to deposit a check into my account no matter the amount. My funds should be available immediately. Not the case here. Two day hold. MY check from two world wide established corporations in my name, all identifying proof provided and yet put on HOLD! Called bank and spoke with one, two, three individuals until they passed me off to “Elisha” who sounded confident enough to speak with an “ upset” customer and explain to me that there are fraudulent checks happening “in these days” and “we are protecting you”. This bank goes out of its way to insult and reprimand the customer!

Immigrants Beware! East Idaho Credit Union will only issue loans lasting as long as your Drivers License. If you are a Permanent Resident (have a Green Card), and you're applying for citizenship, is only 1 year. It doesn't matter if you came here legally and are married to a citizen. They did not inform us of this policy before doing a hard pull on our credit. I will not be going to them again unless they change this policy that severely limits the ability of immigrants to get a loan.

I've used this credit union for some time. Whenever an issue arises instead of trying to solve it, they insist it is your fault. Their customer service is less than favorable. If you leave a message the answering machine says they will get back to you but not once have I received a phone call.

We went through East Idaho Credit Union for the purchase of our boat. It was a nightmare! Their insurance policies are hard to follow, so we had to get new insurance or we would have to pay their ridiculous insurance rates. Our payments for the boat were often put in our truck payment account. They never once called to let us know of these situations. Luckily we always check our online accounts and found all these mistakes. After a year of dealing with this we went else where. Not worth our time.

The best place to keep your money! quick happy customer service reps when you walk in or call.