Wells Fargo Bank S State St, Murray

Tried to call Wells Fargo by phone. Called 15 branches in the city and none of them answered the phone. Not even a receptionist or a please hold for the next available agent. Just a sorry, please make an appointment to come in. Was calling for a friend who also couldn't get any help. I'm so glad I don't actually bank here. I stick with my Credit Unions where I always get a live person to talk to.

This Wells Fargo branch has really gone downhill. I’ve talk to regional manager and they keep showing me things are gonna get better but they never do. I was in the bank this morning and there literally were seven people in line ahead of me in the teller line. One teller was tied up with a customer who only spoke Chinese and they were having a real problem. That left one other teller trying to help everybody else. That teller ran into a problem and we all had to wait for a banker to come over. However the banker, the manager named LE, was in a training meeting. Isn’t that great. This happened to me three weeks ago where the manager was in a training meeting and nobody could help. This is a horrible branch maybe it’s time to close it.

I've generally had a good experience at this branch. The tellers and bankers are usually very helpful and nice when you come in or call. However, I recently had a frustrating phone call with a banker. I wanted to come in and pick up some coins, however, given that there's an ongoing coin shortage, I decided to call and ask first. The banker on the line asked me if this was for my business or personal account. When I explained it was for me, the banker proceeded to tell me that they would not give me coins if it was just for personal banking and that they would have to order the coins and charge me an extra service fee for doing so. To be clear, not only have I gone to this specific branch in the past for coins, but I have gone to many other local Wells Fargo branches to pick up or drop off coins and never once been told this. So either this banker was misinformed, or didn't want to deal with my request so decided to lie, which is very frustrating. If I was asking for an outlandish request like multiple boxes of quarters or half dollars I would fully expect to have to place a special order and potentially pay a fee. But not for just getting something simple.

Why would anyone use Wells Fargo after seeing the horrible way they take advantage of their customers. I know it's hard moving accounts but it's time to make a statement. Watch the replay of the heads of the bank testifying. They don't respect nor care about their customers. It will take some time but I am moving 8 accounts as soon as possible!

I have a Wells Fargo pay check that was unable to be cashed because they closed down their lobby and wont accept it through the drive through. It's a terrible idea to keep people from their money during a time like this.

Terrible make sure you watch for worker here. Closed all my account will never come here again. This place needs to stop hiring criminals. Had a friend that lost 100 dollars to the cashier make sure you count your money before depositing cash

Nice transaction with Lina. Great service. They staff their lobby enough that you don't have to wait in line.

Great Service, the staff has been with Wells Fargo for years!

Slow as hell waited 30 mins to get a new card walked out and went to different branch

They treated me right but their Investments I do not agree with, so I closed my account.