Mountain America Credit Union State St, Murray

I hardly write a negative reviews, however I think anyone going to this branch should know. I applied for a credit card with I think his name is Chris and he seemed like he really didn't like his job, I know they make commision for getting people a credit card so I was hoping that would make it so he would be more willing to work with me . He came back and gave me a relatively low limit with a higher interest rate I asked him is there anything at all that can be done? And he flat out says no. 2 months later I go into the American Fork branch and worked with this awesome girl named adrian she used my same credit application and I had the same credit score yet she trippled my credit limit and cut my Interest rate by more than half! I was so amazed at how different my experience was just by working with her. And on top of that I refinanced my truck with her and she gave me an amazing interest rate and lowerd my payment by $60 a month. If you want someone who's willing to go the extra mile it's worth the drive working with adrian in American fork! The staff down there is always nice and I always leave loving macu. However I feel the opposite at this location.

I use to love this credit union. Been with them for over 20 yrs. my last 3 encounters have been frustrating with not good out comes. It’s time to find a new financial institution. Sad

My husband and I switched to this bank from Chase and we couldn't be more happy with that descision! I applied for a home loan with Samantha Everett and she is amazing! She is very personable, not to mention hilarious! She told me exactly what I needed to do in order to get pre-approved for the loan amount that I was hoping for and walked me through every step of the loan process. She took an hour and a half during that first meeting to explain how the loan would work and how long the process would take. She whipped out a pre-approval letter within minutes of me putting down an offer on a house. She is not pushy at all and makes sure that you are buying a home that is within your means. When things got kind of rocky with the loan in underwriting, she notified me immediately of any problem they encountered and told me exactly what I needed to do to make sure I got the house that I wanted. If you are thinking about applying for a home loan, talk to Samantha!

Amazing credit union but the hours are less, then when i go to work they are closed when i get out of work they are closed even on Saturdays they close early so for me it would be best to see all branch locations stay open an extra hour or 2 for those who work early and get off late and work weekends. I work 6 to 7 days a week and i'm rarely able to get into any branch during business hours ,I wish to see this changed in the future other then that best bank/credit union i've ever had the honor of using. I have rated a 4 for the reason of hours being an inconvenience for those work long shifts and weekend or i would have given a 5

Everytime I deal with a certain teller guy he mess up my account. No one els seems to mess it up. One time he said I had no money to transfer funny thing I went in there an hr before n put money in and on my phone showed money. But he kept saying in had no money. I said so y does it show on my phone i do. He says there must be a problem on ur phone. Well he had the wrong account pulled up even when I gave him my card with my account. G So today I go to take money out to put on husbands credit card. I write a note saying put on this card with his name. This is thru drive thru. He says do u want it on ur Express I said no. on the card I sent in with my ID and account card. Well he didnt listen n put it all on my express. Then y would I send that card just for show I guess. So now If I have to deal with him I will drive off n go in or go to another bank. I cannot stand him everytime he messes it up.

This could have been a one star, THANK YOU Solvanna Kanistanaux for pulling us out of the weeds. We applied on line to refi on car we just bought and 3 WEEKS LATER and 3 (LOST) online signed docs later we sat at the branch in Murray on a FRIDAY afternoon with EVERYONE and their dogs waiting to sign docs in person because the online person could not pull it off with the equipment she had . SO GRATEFUL that Solvanna knew what she was doing and got us signed and out the door. The worst part about signing in person is waiting in line not being able to make an appointment. THANK YOU SOVANNA!

MOUNTAIN AMERICA CREDIT UNION is the very best financial institution in the State of Utah. I've had experience with several banks and always felt like a dollar sign. My accounts and my transactions are important and they always treat me with respect regarding every transaction or concern.

I switched banks to mount america several years ago and I still feel like I'm being treated with respect. You can get your debit card the same day instead of waiting for weeks and even when I don't get approved for a loan I am still happy when I leave the bank

I love Mountain America they have been so great to deal with, never had a problem been with them for 9 years.

Professional, helpful, and expedient as usual. Great customer service and a wonderful banking experience.