Wells Fargo Bank S Diamond Bar Blvd, Diamond Bar

Terrible customer experience! Very bad customer experience, the appointment time was changed and the staff looked unhappy!

this branch is horrible！ the staff Louis bai, never respond my email to schedule a time, when I walked in on time by email schedule, they ignored me and still chat together, after 10 minutes he said to me please come again! What I need is only a ten minutes serving! We need to wire the money to our customers ! This is business! This is my money in the bank! It is not yours! We are not begging you! We need pay to our customers! How did this this branch still alive today?

I recently had an appointment to make an express send transaction for my vacation house construction overseas. I made this appointment in advance because I was told I could only do this transaction w/ a banker. I went to Wells Fargo in Diamond Bar Ca. since this is closer to my home. I was assigned to this banker by the name of Aaron Bartholomew. As I was approaching his desk I can feel already the negative vibes from this person. He introduce himself with out even smiling didn’t even ask how I am, and very direct on his questions why I was there. I told him my business and he ask for my ID and debit card, I did the banking processed until he ask me the address of the recipient. I showed him the address on my cell phone, and then suddenly he told me that he’s having a hard time reading it, because the address is very different (longer) from the usual address here in the US. He asks me the telephone number of the recipient, I said I have to look at it on my cell phone but can’t find it. Then I notice that he keeps on glancing at his wristwatch, it seems to me that this Guy is wasting his time dealing w/ me and doing it on purpose to annoy me. I can see in his face and sense his impatience that I have to do it as quick as possible. When I ask him why do you keep looking at your wristwatch, his answer was he’s waiting for another appointment or calls. I have an appointment too, he should, finish mine first. Since I can’t find the number in my cell phone, I called my brother and when I was talking to my brother, I had to put my mask below my chin because he can’t understand what I’m saying. At this point, he told me to put the mask on immediately in a very rude, arrogant and commanding voice w/ o even saying the word “PLEASE “or they will push me out of the building. When I heard that word I really got upset, offended, I felt that I was a small time Client. I never had this kind of treatment for more than two decades in any Wells Fargo Bank except in Diamond Bar California. I told him that he was rude, tactless & disrespectful, and then there was an exchange of words. He’s face and gesture was like in a fighting mode. Then he stood up and called the Manager, I told the Manager what happened, because I was already very upset and don’t want to deal w/ this rude personality, I ask the nice Manager Betsy Boucher another Banker and she gave me Desiree Lopez. Mr. Aaron B., you are one of the engines that drives the business; this is an important asset. Excellent customer service is one of the top priorities of the business, maintaining positive attitude, patience in work environment is very critical. When you have an appointment w/ a bank client, please don’t glance @ your wristwatch, because this is very rude, you can just look at the time or clock at lower right side of the computer screen Don’t show impatience when it takes longer in completing any client transaction…. and please smile all the time, it’s very contagious. This will benefit your facial muscle. REMEMBER, AS A CLIENT WE PAY YOUR SALARY!!!

I like the tellers and staff at this branch. After stopping by a couple of times, they remember you and talk like old friend. Service had always been prompt and efficient.

I stopped by here because my mother was having a lot of fraudulent charges on her Wells Fargo card and Jason Chen helped us for over 3 hours taking care of the matter. He was very professional and absolulely outstanding! Thank you for all of your help Jason! You have been an amazing help!

Awesome banking experience during Covid-19. The bank representative listened to us and provided the best solution for our small business.

Staff is always extremely helpful, much more than other wells Fargo branches. They take a lot of time to give you all details and recommendations. Willing to go the extra mile for sure.

Came just wanting to get two money orders they a person came that they apologize for only having one teller but to be patient. Then went back in gossiping to his other friends worst customer service by far in all the banks I dealt with

Went to cash a check...didn't have an account. No problems...very smooth and pleasant.

Good service! Like the service of this branch today👍