Wells Fargo Bank White Bear Ave N, Maplewood

The person who handled me was pretty nice.

I've been banking at wells fargo for almost 20 years and I fear the COVID-19 crisis has hit them worse than most. Calling an hour ahead of time to get an in-person appointment will not work. You need to make an appointment online. The drive-through banking is a bottleneck. They seem short staffed. Give yourself at least 30 minutes for a transaction. My last trip through for a cash withdrawal took an hour and I was second in line at my lane at opening time. Be sure to verify the accuracy of your transaction before driving away. Solution: Staff up sufficiently so all drive-through teller positions are manned. This will help with throughput. Staff up sufficiently to allow for increased employee breaks. This will help with accuracy.

This evening was not the 1st. time I have had issues with this branch. I personally have put my share of money through this bank and they lack the professional service as other branches. Not only, but down right ignorant with personalities who tend for forget why they are open. I wouldn't trust this branch for anything to be done right without double checking. That was a mistake tonight. It won't happen again. Neither will treating my family rude while doing deposit only deposits in my account. They need to remember who bailed who out and why customers should be treated with respect, concerns, and accuracy.

Worst customer service ever, don't waste your time at this place they charge you for "extra" services just so they can profit. I went to the one on Prosperity Ave in East Side Saint Paul where they showed more respect and way better customer service! Never again unless I'm using the ATM!!

I normally bank here for most of my financial needs because it's close to where I live. I was disappointed when the banker did not apply for the exact loans I requested. I specifically asked to refinance my personal loan and to see if I would get approved for an auto loan. He called to let me know I was approved for an auto loan, but not approved to refinance my personal loan. I was confused because I've been able to refinance my personal loan in the past. He explained that I had too many inquiries. I decided to call a different banker to ask why I wasn't approved for the personal loan. He explained that I had applied for an auto loan, which was approved and was not approved to refinance a personal line of credit because they didn't refinance personal lines of credit. I wasn't happy to hear that the banker at Maplewood did not do what I had asked. I decided to go to a different branch to refinance my personal loan and surely, I was approved. I am not happy that my credit score had to be pulled twice because of the mistake the banker did.

So far only had bad experiences here. From opening account to several encounters afterwards, when I went to have something done they only said it would be done but never happened. They signed me up with some offer to open checking. Never got any promo even after coming back and reminding myself. They are only very fast at adding fees that they count in their own undisclosed ways. I only got promises and excuses here. No action :(

Brenda was amazing to work with and took great care of me while opening my business account, very thankful!

Made an appointment with a banker but it was canceled without notification. No more appointments were available that day so had to drive home and come back another day.

My experience here has been wonderful! Courteous, friendly and caring service. I like doing business where you are greeted with a sincere smile : ) A Happy Customer

This bank is mediocre, at best. They do seem to listen well to customer's requests, nor are they are very accurate in giving information about their accounts to customers.