Wells Fargo Bank Forest Ave, Pacific Grove

The literal worst bank in Monterey county. At any time of day at any day of the week there is one person at the counter helping customers with a line 7 people deep. The ATMs inside the branch are not a sufficient replacement for a human being. While there is one teller there are 3 to 4 people behind the counter doing anything other than helping customers. If the bank had not bought my mortgage I would never step foot in this place. I would rather stuff my money in a mattress than trust these people with my money.

Yesterday, I went into Well Fargo Bank Pacific Grove Branch to get a "Signature Guarantee with Medallion Stamp" on a document. A "Signature Guarantee with Medallion Stamp" is used as a means to verify identity and to make sure that I am authorized to transfer funds. I was referred to the Branch by my WFB Financial Advisor to have this service done. Two trips and over 45 minutes later, I left the Bank with the required documentation, but I felt humiliated and frustrated from the experience. I have been a customer of WFB for 45 years, and I truly felt like I was not being treated appropriately. Dean Lewis called the Legal Department, checked with individuals in the back, and informed me after an extended amount of time that he might not be able to complete the request as he had a client coming in 30 minutes. Perhaps further training would expedite this simple procedure that should not have taken more than a few minutes.

Fast and reliable when cashing checks at this branch! Thanks everyone! Unfortunately cant say the same about Monterey or Carmel branches. Monterey put a hold on one of my checks for over 2 weeks before it cleared! It was over a little thousand too. Not too much! Carmel branch will not cash your checks unless u have amount to match the check amounts. Waste of time!

Me and my wife walked in 30 min ago trying to add my name to a savings account. Even though there was 2 bankers there and No Customers in the branch. They would Not help us! They told us to call the number on the back of our card. But that did Not help either. The banker told us we had to make an appointment! So we got an appointment a WEEK from now! I guess the bankers at the branch rather play videogames then work.

I was on paperless statements and wasn't watching my checking and savings. Had a few hundred in each account and wasn't using this account. Just received an overdraft notice in my email??? All my money gone. Freaking thieves. A $40 auto payment causing $37 and $14 transfer fees. I don't know. They could have reversed these fees. They kept all that free money. Closed my account. Stay away from The Bank of Thieves. Tell all your friends...

Absolutely the most friendliest, quickest most pleasant banking establishment I've had the pleasure of visiting.

Roxanne is super helpful and nice! Helped me out twice today!

Went in to do a wire transfer and was refused service