Chase Bank Country Club Gate Ctr, Pacific Grove

WhI am trying to locate funds i sent through Chase bank's Zelle that wasn't received by my person I had sent to I'm locked out of online and when called a couple 800#'s I was led through a maze of info including not able to connect me to ANT DEPARTMENT OR ANYONE!! Called again received answer from a woman identifying as Chase rep but I cbarely understood what she was saying. She transferred me to a gentleman whose accent was even thicker than hers and the connection kept breaking like a radio. This is how Chase is conducting business now!? I ended the call but that was very uncomfortable and I still have no resolution just more suspicious that fraudulent behavior is clearly ringing alarms in my head. Then tried calling my local branch which lists open til 5p. Yet reviews state you get there and closed doors locked. Phone no live help in the country anyway. Pandemic is causing absenteeism in business or are they using as excuse to not do business. I'm a nobody I don't have thousands or millions but what I have I work hard for and when I would like to get help involving that hard earned cash t GG at ultimately is MINE, I don't like being shut out or ignored and you have my money!!! Just sharing the experience. I had really enjoyed them and their services, now its luck of the draw I guess and meanwhile someone got money from my account! Thanks for making a client feel protected! Really thank you for your time help attention to the review matter. Good day

This branch violated the terms of an agreement. I have proof of this and if I can prove damages I will pursue compensation for this. I offered proof of this to the branch manager, Bijal, they were apologetic but unable to remedy the situation they created so I closed my business and personal account and moved to another bank.

Branch is closed for COVID but says the “nearby” branch in Carmel is open. Drove out of my way to get to this branch only to find it closed after arriving. These things should be posted digitally to avoid these mix ups.

The Staff was very helpful, and polite. Glad I joined Chase!