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Wells Fargo Bank Liberty Rd, Randallstown

2.7
(10)Loan Agency
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8522 Liberty Rd, Randallstown, MD 21133, United States

+1 410-655-7200

https://www.wellsfargo.com/locator/bank/8522__LIBERTY__RD_RANDALLSTOWN_MD_21133/

  • Saturday9AM–12PM
  • SundayClosed
  • Monday9AM–5PM
  • Tuesday9AM–5PM
  • Wednesday9AM–5PM
  • Thursday9AM–5PM
  • Friday9AM–5PM
CLOSED
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    Reviews

    2.7/5.010 Reviews

    M

    Michele Galloway
    3

    Unbelievable management. I walked in to wire some money. Apparently the banker was too busy to help me. With only 3 customers in the bank, I sat in the lobby, waiting for a banker to help me. I sat for 30 minutes with no updates or feedback. Since there were no customers I finally inquired about when someone would help me. The response was they didn’t know how long it would be, even though here were no other customers. It took less than 30 minutes for me to drive to another branch. They so wasted my time, and had the nerve to have a plaque of Henry Wells on the wall with his motto on GREAT customer service. The only reason I’m giving a 3 and not a 1 is because the tellers were very nice and tried to help me. They kept calling to see when.

    Response from the owner

    I saw your other review, Michele, and I want to make sure this matter is addressed. Please send an email to [email protected] with some additional details about your experience (no account numbers), and I’ll do my best to ensure your concerns are addressed. Please include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

    A

    Agency: Home Finders Network
    5

    I truly love this location in Randallstown as I have ALWAYS had wonderful experiences, they even would give me a lollipop once in a while. My most favorite employee there is the Manager Luke!! Luke is an exceptional Manager, always willing to help and helped me manage my business account for my daycare business and other business over the years. I am not sure about the other bad reviews but I have had a totally opposite experience there and we are dating back to 2012. I can't wait to see this location back to full capacity, brightly lit and looking alive again. Covid has really done us all bad. Luke!! for all the years of awesome service CHEERS, thank you and I appreciate your awesome service towards me over the years. I hope this message gets to your Manager because I also love how you treat your staff of Professionals as I have witnessed over time!! A pure sweetheart and very understanding. Love how professional everyone dresses even in their business casual attire. Thank you for keeping EXCELLENT Customer Service at its highest. Humbly submitted, Miss Hawkins

    Response from the owner

    Thank you for taking the time to leave this thoughtful review. I’m glad to read you've had a wonderful experience while working with Luke, and I've made sure these kind words are forwarded to the appropriate teams. Have a great day! -Jessica, Wells Fargo HL Social

    p

    pat Wooten
    2

    Service is POOR! Access to inside the branch tellers is totally restricted. Drive thru has one teller working 3 aisles. Wait time no less than 15 minutes. Drive up ATM very often inoperable for deposits. Manager not willing to request more frequent service on that ATM despite this being a heavily populated area!!

    Response from the owner

    This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can look into what happened, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -Jessica, Wells Fargo HL Social

    S

    Salah Fozi
    1

    Very bad customer service specially drive through I was asking for help to cash my check and she refused because the time was 5pm but I was on the line for 15 minutes. I don't appreciated

    Response from the owner

    Thanks so much for your feedback. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

    M

    Monica Turner
    5

    Because you never know when tradegy hits your family and even though the circumstances of our family cannot be changed this branch was very helpful. Luke the branch manager worked diligently on my behalf and was able to push my request through, returning all of my annoying calls with reassurance and great professionalism. It’s truly a Blessing. Showing mercy and a act of kindness towards someone in need never goes unmissed. 13 years of loyalty and I will never leave.

    m

    maribel pena
    1

    I advise you never to take a card with them, with them I have had my worst experience, in a terrible bank if you want a headache grab cards with them and i don't just talk about this all in general

    Response from the owner

    I'm truly sorry you feel this way, Maribel. I'd appreciate the chance to address your card concerns. Please tell me about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Janet, Wells Fargo HL Social

    K

    K T
    1

    Didn’t feel welcomed at all felt like I was invisible there was no sense of urgency wasn’t greeted at all then Was given attitude when I asked for my receipt all while the manager was present he didn’t intervene believe his name was mr.Thompson if I could give 0 stars I would

    Response from the owner

    Thanks for your feedback on this location. I'm very sorry we didn't meet your expectations this time, and I'd like to look into what happened. Please tell me more about your visit in an email to [email protected], and be sure to mention your review and Google username (no account numbers). I look forward to the chance to assist. -Janet, Wells Fargo HL Social

    D

    Dashwey Aspen
    2

    Now ive worked for a bank so take it with some weight when i say incompetence in the financial industry is a terrible thing. The consumer normally loses big. This bank and in particular the consumer bankers are some of the worst ive dealt with. Steer clear...

    M

    Marcus Hicks
    1

    Poor customer service came in for more information very unprofessional. Noisy environment multiple hostile engagements do not visit

    2

    24k Tv
    1

    They never answered the phone for you to set up an appointment

    Response from the owner

    I'm sorry you haven't been able to reach this branch over the phone. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Nick, Wells Fargo HL Social

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    FAQs

    • 1. How to Make Contact with Wells Fargo Bank?

      You can call them at +1 410-655-7200 or go to their website and fill out the request form.
    • 3. How Can I Apply for a Loan from Wells Fargo Bank?

      To secure loans from Wells Fargo Bank, you can fill out the request form on their website or head over to the store. You may need to drive your car there when getting auto title loans. Click here to get some important information about online car title loans.
    • 5. What Will Happen When I Fail to Repay My Loan?

      Failing to repay a loan will result in negative impact on your credit. Make Contact with your lender when you are likely to fall behind on the repayment.
    • 2. How Can I Get to Wells Fargo Bank?

      It is located at 8522 Liberty Rd, Randallstown, MD 21133, United States. Open a Maps app and get driving direction to Wells Fargo Bank.
    • 4. Is Wells Fargo Bank an Agency or a Lender?

      Wells Fargo Bank is a Bank offering you various types of loan options. Browse this page to get small personal loans for unexpected financial events.
    • 6. Does Wells Fargo Bank Offer Bad Credit Loans?

      Yes. You still have chance to get loans with Wells Fargo Bank even if you do not have good credit scores. It is also available to get online installment loans with bad credit scores via our website. You can also obtain more details about installment loans through US Bad Credit Loans!