Wells Fargo Bank Capitol Dr, Pewaukee

I have good experience with this location and advisor Catherine although this looks like a small business. I tried to open a checking account online, after I submitted my application, I was told the process cannot complete, I need to go to the local branches to complete in person. I made a lot of calls to Cleveland branch and wanted to make an appointment , never got answered. Then I called this branch, 1463 Capitol Dr, somebody answered the phone very quickly and set up an appointment immediately. During the appointment time, Catherine was ready to help, she prepared all the files and explained the account details very patient and very professionally, and completed the account opening less the 30 minutes. Overall, the people in this branch all work hard

I concur with the review that deemed this branch "unprofessional". Called the branch on Saturday, July 2 and received a recording recommending I download the app or go to the website to do my banking. I showed up with my insurance claim check for a signature. The teller made an appointment for me to come back on Wednesday at 12:30. I did so only to be told that Dan would be available at two. "Can you come back then?" They are definitely not in the customer service business.

Called multiple times throughout the day on a Tuesday to make an appointment, no answer on any of our tries. Arrived Wednesday in person to make changes to an account, were told to meet with the available banker but he probably wouldn’t be able to help us so we’d have to meet with the woman banker when she was available. All was correct. After 60 plus minutes the woman banker (who was in training) was available but no one took the initiative to introduce us to her, it was a very awkward encounter. Anyways, the woman in training was amazing and basically should be running the branch. As we were with her we overheard the branch manager and another male banker loudly discussing how long it takes them to chug a beer, and their love of the beer bong. This was the most unprofessional experience I’ve ever had. The lack of hospitality and professionalism was astounding. To whomever is reading this and has any pull, put the woman in charge, Stephanie I believe. She was phenomenal. If it weren’t for her we would have pulled our account on the spot. I hope we never have to visit in person again. By the way, in the 90 plus minutes we were there, no phones ever rang. Explains why no one picked up on Tuesday when we called various times.

Many thanks to Trevor and Dan for their help in helping me set up a time sensitive account for my parents' Trust. They got me in right away from my calling them for an appt. and the whole process went smoothly. They were professional, friendly and very accomodating in providing excellent customer service.

Don't bother coming to this small branch, located in an isolated location surrounded by mostly closed businesses (who wanted to do businesses here? LOL). Google Map showed it is OPEN and updated by business just a week ago. So, I trusted it is open, right? WRONG, I came today about 11AM & saw the note on the door said it is closed until further. They lose a lot of customers like me FOREVER. I gave a 2-star rating because I respect WF as a company, not this branch.

Overall experience was good - one issue is the hours are listed incorrectly on the Google site, we went to the bank at 8:30am and they did not open until 9. We advised the staff of the listed time, they advised of the correct 9:00a time. We came back at 9:00am to be greeted by the snippy staff member advising us that the Wells Fargo website has the correct hours. Our teller, Angela, provided excellent service but we left with a bad taste in our mouths due to the snippy-make sure to correct us-attitude of the initial staff person (did not get her name). We were not the only ones who found the incorrect time.

I drove down from Green Bay and stopped at the Pewaukee location because I needed paperwork for some banking in Watertown. At 11:40am, I was told the banker was on lunch and wouldn’t be back for 30 minutes. I already had an appointment set up with my agent in Watertown at 1. So now what? They said they were short staffed and there was nothing they could do. So now I have to wait for a half hour and try to get to Watertown with not the greatest roads. Only bonus is that it’s next to a coffee shop to wait at.

First time going into a Wells Fargo bank and the service was great. Very friendly and helpful employees. Glad I made the switch to Wells Fargo.

Wonderful people/staff at this location. We are very pleased with the service and services offered. Very professional and always willing to bend over backwards to help.

Great service, always willing to help and go out of their way. One of the friendlier Wells Fargo’s I have been to.