Wells Fargo Bank Jackson St, Fairfield

I am currently looking for a new bank. The service at Wells Fargo was really gone downhill. This branch always has huge lines due to them closing nearby branches. They have a ton of employees but 1/2 are standing around overseeing doing nothing productive for customers. They also won’t stop classless people from cutting in the huge lines they caused. They just ignore it because the customer experience no longer matters at Wells Fargo only the bottom line. Cant close accounts in branch. It is fine to cost cut but wait until more customers get sick of it and leave.

I went to this branch after moving to Suisun City to open a personal checking account. The place was packed with people. I barely opened the door when a security guard greeted me with a suspicious "what are you doing here?" type of look. The vibe was similar to the vibe Clint Eastwood got when he first walked into that Lago bar at the beginning of High Plains Drifter. I told them I am here to open an account. I was told "you can't just come in and open an account, you have to make an appointment to open one." It's basically like the DMV in there. After I first spoke to the security guard, I managed to find a free employee and asked when banks started making appointments (since I found out most other banks don't require that). They offered me an appointment a week away and I left dejected and said to myself I'd just stick with my bank; Citibank. But there are no Citibank's close to Fairfield/Suisun, and I needed a big chain with a branch in Orange County, so I called Wells Fargo at the number they gave to set up an appointment at the branch. I finally set one up for for 10:30 AM on October 15, 2021. Forty-five minutes before the appointment they called me and said "we've double booked and have to cancel your appointment... we're sorry, but we can get you in on October 27." Who do they think they are... this isn't an MRI for a medical procedure? "Get me in on the 27th?" I just said, "it shouldn't be this hard for me to give you my business, so forget it, I'll choose to bank elsewhere." Since I first walked in I have heard others say that the Wells Fargo in Fairfield sucks. I agree.

Didn’t have equipment for notery services when I arrived there. You are Wells Fargo Bank. Please stand up to your name.

Quick, efficient and friendly, knowledge staff. 99.9% of the time the ATMs work. Has a drive through ATM.

Bank is not user friendly to non-members when contacting them by phone.

Nice interior. Takes forever to get helped.