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Wells Fargo Bank E Ocotillo Rd, Chandler

3.3
(10)Loan Agency
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2975 E Ocotillo Rd Ste 8, Chandler, AZ 85249, United States

+1 480-482-6788

https://www.wellsfargo.com/locator/bank/2975__E__OCOTILLO__RD__STE__8_CHANDLER_AZ_85249/

  • Saturday9AM–12PM
  • SundayClosed
  • Monday9AM–5PM
  • Tuesday9AM–5PM
  • Wednesday9AM–5PM
  • Thursday9AM–5PM
  • Friday9AM–5PM
CLOSED
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    Reviews

    3.3/5.010 Reviews

    v

    victoria shriver
    1

    While waiting in line, they refused to cash a check just because the person didn't have an open account but was a Wells Fargo customer. It was too close to 5pm for that person to go anywhere and cash check today. I would have absolutely offered this one time based on all the facts above. When it was my turn I was refused service because the "only teller available was with someone" so my time in line counted for nothing and they didnt let me wait for the banker. I just needed 2 papers notarized that were a paragraph each. Now its closed and I spent 15 min in line and at the bank for nothing. Avoid going inside this one.

    Response from the owner

    Thank you for your detailed review, Victoria. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

    N

    Nicole Burgos
    1

    This is possibly the worst branch I've been too. You make an appointment and they will take whoever they want instead of you during your appointment time. I went in to close my account after I started being charged a fee to move money from my checking to my savings account which were both Wells Fargo and no one could explain why I was being charged and they also would not refund these charges they had 0 explanation for. I also started getting numerous fraud attempts made on my account. The manager Mark Barrios just made up a lie saying it is someone in my house making purchases with my card without my consent. Which is completely false as I don't live with anyone so I guess I have a ghost making purchases... Mark has horrendous customer service and refused to help me close my account while someone else was being helped during my appointment. Happy to say I will never be a Wells Fargo customer after being one for over 12 years. I also closed my account with 0 help from any Wells Fargo employee as they were all refusing to close my account because "that can only be done on Saturdays" per Mark Barrios...

    Response from the owner

    Hi, Nicole. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

    O

    Oscar Lustre
    5

    I came to this location around 4:20 pm today, fadwa (not sure if I spelled it right) helped me out today. I truly do appreciate her help and taking care of me. Thank you so much for the help and giving me the customer service

    Response from the owner

    I’m glad to hear your experience at this banking branch has been positive, Oscar. We appreciate your feedback. -AJ, Wells Fargo HL Social

    B

    BROOKS SCOFIELD
    5

    I made an apt to discuss a situation with a "banker" and even though WF was having computer problems between the branch and main office my lady perservied until the problem was resolved. She was polite and knowledgeable about FamilyTrust issues. She did a great job taking care of us. FYI we have been w Wells and First National Bank before them in the 1960's for more than 55 years. They are equally trustworthy and competent on the investment as well.

    Response from the owner

    I truly appreciate you taking the time to share these kind words with us, Brooks. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social

    S

    Stacy Sisson
    5

    Wells Fargo @ Gilbert Rd and Ocotillo in Chandler is the best branch of any bank I've worked with over the last several years. Tony runs the branch and is always willing to assist. From being greeted at the office or speaking to whomever answers the phone, everyone is willing and able to answer any questions or be of assistance. They NEVER point to someone else or give the impression that it's not their job. I've been sent through a 3-ring circus at other banks/branches, while this branch just handles it. Gotta say, I'm impressed with everyone at this branch.

    Response from the owner

    I appreciate you taking the time to detail your experience at this location, Stacey. I'm very pleased to hear our team members at this branch are helpful, and I’m happy to see you enjoy visiting this location. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

    M

    M B
    1

    The teller name Fadwa needs some basic customer service trainings so she learns how to show some respect to customers. Her lack of respect has the same tone as being rude.

    Response from the owner

    I'm disappointed to learn about the customer service you received at this location, and I hope you'll accept my sincere apology. Please tell me more about your interaction in an email to [email protected]. Be sure to include your full name, Google username, phone number, and address (no account numbers). I will make sure your feedback is reviewed by a specialist. Thank you. -Jessica, Wells Fargo HL Social

    A

    Alcoa S
    1

    Been a Wells Fargo customer since 2001 and this is by far the absolute worst branch I have ever visited. Have had two dealings with service manager Mark who comes across as dismissive and unprofessional.

    Response from the owner

    I'm disappointed to learn about the customer service you received at this location, and I hope you'll accept my sincere apology. Please tell me more about your interaction in an email to [email protected]. Be sure to include your full name, Google username, phone number, and address (no account numbers). I will make sure your feedback is reviewed by a specialist. Thank you. -Jessica, Wells Fargo HL Social

    D

    David McNamara
    1

    Please don't bank here. Wells Fargo is a horrible corporation, they charge ridiculous overdraft fees, horrible interest rates. there is no better example of human greed than this company. If you bank with Wells Fargo, switch out to another bank before its too late.

    Response from the owner

    I’m sorry to see you feel this way, David. Please email me at [email protected] with your full name, phone number, mailing address, Google username and some details about your visit (no account numbers). I also ask that you mention your review on a Wells Fargo location. I look forward to addressing your concerns. -AJ, Wells Fargo HL Social

    E

    Elizabeth Rose
    4

    Great branch. Most of the employees are kind and will always help you. One employee, Maria, was very kind and helpful. She helped me with my problems and did everything she could. I really enjoyed her and hope to see her again. I also liked one of the bankers there(can't remember her name). She was helpful with depositing and very kind. On the other hand, two employees who were there weren't as kind. They were both putting music apart from the background music and it was a little too loud for a bank. Otherwise, this is a great bank.

    J

    Jackie S.
    1

    First time coming to this Wells Fargo and one of the employees commented about customers whom didn't have masks where the reason we are lock down. I understand this is a risk but not everyone has the capability or access to such things. Would not recommend unless you want to hear off hand comments as such.

    Response from the owner

    I'm sorry to learn about your experience at this location, Jackie. Could you email me with more details about your interaction with the team member you mentioned? Please address it to [email protected], and be sure to mention your Google username and review as well (no account numbers). I'll make sure your visit is reviewed by the appropriate team. Thank you for your feedback. -Janet, Wells Fargo HL Social

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    FAQs

    • 1. How to Contact Wells Fargo Bank?

      You can get in touch with them at +1 480-482-6788 or visit their website and fill out the request form.
    • 3. How Can I Apply for a Loan from Wells Fargo Bank?

      To request loans from Wells Fargo Bank, you can fill out the request form on their website or visit their physical store. You are likely to drive your vehicle there when getting car title loans. Explore our site to learn more information about auto title loans.
    • 5. What to Do If I Could Not Repay My Loan?

      Loan defaults can have negative effect on your creditworthiness. Contact your lender when you are likely to fall behind on the repayment.
    • 2. How Do I Get to Wells Fargo Bank?

      You will find this company at 2975 E Ocotillo Rd Ste 8, Chandler, AZ 85249, United States. View maps and get your direction to Wells Fargo Bank.
    • 4. Is Wells Fargo Bank an Agency or a Lender?

      Wells Fargo Bank is a Bank helping you solve your financial problems. Visit this page to get small personal loans for a variety of purpose.
    • 6. Does Wells Fargo Bank Offer Bad Credit Loans?

      Yes. You can still get loans with Wells Fargo Bank if you do not have a good credit. It is also available to get installment loans for bad credit with bad credit scores with our platform. You can also get more information about personal installment loans on our platform!