Wells Fargo Bank Hickman Rd, Waukee

I've done business with Wells Fargo for 30 years and was surprised when I was charged $150 for a $25,000 business line of credit I've had for about 5 years. I checked their website and found out it should only be $95 rather than $150. I contacted their corporate office and spoke with a banker who informed me the rates changed and that I would need to come into one of their branch offices and sign a transfer form to get the lower rate. He scheduled the appointment with Chris at the Waukee branch for the next day. After taking the time to drive to the bank, Chris informed me that what I was told earlier about the transfer form was not correct. Apparently, if I wanted the lower annual fee I needed to reapply. I consider this deceptive advertising by a bank that is already under the radar for fraudulant activity. Pretty sad for a long time customer who has only used the business line a few times and never carried a balance for more than a few months. Considering taking my business elsewhere if that's how Wells Fargo treats their customers. I also think it's illegal to advertise a service for $95 and then charge the customer $150. If it's a different program, add a disclosure to your website so it's clear to consumers.

Terrible customer service. I was greeted and was told to sit in the chairs, because I needed something completed that was outside of deposits/withdrawals. Great, fine. 10 minutes go by, no service. 15 minutes, still no service. 20 minutes, people are being served that got there much later, and still no service. 25 minutes, and yet another person pulled ahead of me, and I left. A total of three bank employees saw me sitting and waiting and didn’t say a word, including the branch manager. Not to mention, they are not very discreet about communicating with customers about their balances. This branch needs work both on their communication skills and tact.

I can go across the street and get a $2.00 hamburger until midnight. However due to the covid, for some reason these people are scared to stay in their fish bowl until normal closing time. Hours of operation 930am to 400pm? You do realize people have to work to put money into your bank? "We are closing because we care" B.S if you really cared you would pull up your britches and commence with business, not make it more impossible. I will be banking elsewhere starting tomorrow.

We like Wells Fargo but, we felt like they did not care when it came to helping us get a mortgage. Took forever for nothing. We ended up going with someone else. This two stars is just for this branches loan officer. I felt like he did not want our business because our modest home would not bring in the big money for him.

I went in to set up a business account and Amanda was awesome!

The people there are totally awesome,They have helped me when I was in a bind and everyone was very friendly . Would recommend them to anyone.

Very nice inside, always fast and friendly service. Hot coffee available with all the condiments, self service computer station inside, offers privacy. Big bathrooms.

Great place to do your banking. Haven't had a problem, and they are quick and proffesional.

Chris and Kim have the worst customer service skills.

This bank shorted me by $1,200 will go talk to the manager in the morning