Webster Five - Branch & ATM Front St, Worcester

So, generally I like this bank. I've had accounts there for years. But, two issues. 1, this branch closes at 4, what's up with that? It's right downtown, I just think they need to get more flexible. 2, I referred over $1 million in business to this bank. Since that time have they done anything to help me? Nope, they declined a loan application and gave me essentially no good reason for the decision. In fact it seemed like the person I was dealing with didn't understand how corporate revenue differed from personal income, it was like I was talking to a complete novice. I asked a branch manager to look into it for me and I got no response. Finally, I overdrew an account a few hundred bucks and they got me with all kinds of fees, despite the fact that I otherwise had tens of thousands of dollars on deposit in other accounts, why not look at a combined balance? So, overall a good bank, but it seems that the relationship is a one way street when it comes to reciprocating good will.

Best bank I've ever had. The tellers are friendly, the fees are almost nonexistent, and you can trust they will be around for years because they've been around for over hundred years.

Branch is closed please update your website