Bay State Savings Bank Franklin St, Worcester

Bay State Savings Bank Home Mortgage Experience - The best mortgage rates available in the state - Great service, offer quick responses over email and phone and Mortgage Loan processing within industry standard closing period. I appreciate everyone at BSSB for their hard work! You are greatly Appreciated!

Not so great experience with Zachary Silverman and the team during my mortgage application. Did not respond back to any calls during my application process or give me the chance to make changes/edits regarding my loan. I will gladly take my business elsewhere.

Over drafted $19 and got charged $99 in overdraft fees. After I specifically said I wanted to cancel whatever kind of “overdraft protection” policy they have. Taking my money elsewhere because this should be illegal

I needed help with getting information that was not accessible on-line. I got in touch with a customer representative, Michael Anton, who was admirably courteous, professional and prompt at catering to my needs. Kudos to the IT dept as well, who was able to deliver on my request in record time, even during these harsh Covid times. Congrats to all of you.

This bank is so antiquated. Cannot do anything online including ACH's even changing your address. They make you go to the branch for everything. Telephone support closes at 5 PM. Bank is from the ice ages. If you want modern day conveniences RUN don't walk from here!

The bank staff are always nice but the bank itself functions as if it were in the 1990s. ACH transfers are the longest I've ever seen at about 1 week, same for mobile check deposits, takes days to post and when it does post it takes a day or two to be available, the bank does not support instant transfers like from PayPal or Stripe, the online website is not very good from a user interface point of view, the bank's various rates aren't really competitive, and branches are all in Worcester making them a local bank vs state-wide. It's a shame really, they could be very good if they just update their technology but instead are less than mediocre, frustrating, and not good at all for heavy hitters.

The pandemic has hit small businesses very hard. When it hit my business, Bay State Savings Bank and Karin Gaffney, my loan officer, made sure I was taken care of. I cannot say enough great things about the work Karin did on my behalf. She embodied the term "relationship banking" to the point that I moved all of my business to Bay State. Karin has checked in with me throughout these tough times. Thank you Karin and thank you to BSSB.

Three years ago, we were navigating a moderately complex sale of a former residence prior to purchasing our new home. Given the patient understanding, guidance and thorough communication provided by knowledgeable Bay State professionals, (particularly Marc Sanguinetti, Anna Pestana, Jayme Burdett and Sonya Dagnese) we confidently managed the process and successfully initiated a new mortgage. Thereafter, we are completely satisfied with the locally serviced, Bay State Savings Bank mortgage experience. We are grateful for the thoughtful, considerate proficiency exhibited by the Bay State Savings Bank team and recommend them unconditionally.

Googled the bank before visiting, 4 branches that were supposed to be open to 6:00 PM were closed on Friday. You would think the bank would update their hours at least.

The ppl that help you are nice to you and very polite