Webster First Federal Credit Union Woodside Ave, Winthrop

I’ve been with Webster for about 5 years now. Back in March I got diagnosed with MS and have been out of work for about 50% since then. My financial stresses were difficult to say the least nevertheless, Webster has helped me out with an unbelievable personable attitude and guidance that I’ve never experienced anywhere else in terms of my banking needs.

Both my brother n I visited Webster First Federal Credit Union, Winthrop location, Wed. July 28, 2021, which together we take care of our banking every Wed. for quite some time. My brother will go in conducting his banking through the ATM machine, while I wait outside in my vehicle with my handicap daughter. Once my brother Michael has completed his business, I will then go in and conduct my banking as well as do my deposits for our business. During this time my brother will sit with my handicap daughter Marissa until all my banking is complete. My husband and my son all have been banking with Webster First, for many years. We started with this Winthrop branch, since they opened years ago. In addition to our personal banking we also trust and value Webster First Federal Credit Union to also be a part of our business bank account as well. Unfortunately, this particular day, my brother was taking longer than usual, I could not go in and leave Marissa, so i patiently waited. Usually his banking was quick, i felt this is not the norm, something is wrong. Finally, when my brother Michael told me and our Mom, Margie who was on the phone with me, the whole time, now she and I listen to my brother explain in detail what took place. My brother went in used his normal Santander ATM card, as he always does, even pays the initial fee, every week just to help me out while i conduct my business, while he watches his niece Marissa. Michael stated he was able to withdraw his finances with no problem, however his card got jammed into machine. A young employee came out to foyer and politely said she would obtain his card and simply give it to him, she asked him if his business was finished and he stated yes, he withdrew his monies, he has completed his transaction he just needed his card back. She got his card and like she said was going to give it to him, then all of a sudden, she raised her voice, and said "im not giving this to you, this is not your card. The card is our MOM's card which my brother is the beneficiary, and your institution has been giving my brother money using this card for quite some time. Our complaint is a woman in an office Ms. McQue, never went out of her way to even diffuse the problem. I know, with our family name and business we conduct there, she could have maybe taken some type of initiative and called Santander bank call my Mom, or even call my husband or myself. Instead she was extremely rude, unprofessional, in fact incompetent and lacked customer service skills. In stead of trying to talk slowly and at least try to make an effort to try to make the customer happy, she takes his card and shreds it, just to add to this awful and inconvenience situation. This to me was an act that displayed cruelty, and in a sense bullying. She knew and took total advantage of the situation but in a very negative and unprofessional way. I just want to remind you, this institution has been allowing my brother to withdraw or deposit money weekly using this card which was taken from his possession, i myself find that to be somewhat of a criminal act of thievery, where a young lady takes my brothers card, basically she took his personal property. My husband, my son, my mother, my brother and our business partner all feel that just maybe if Ms. Mcque was not so indulged in eating her lunch, she may have acted differently, but at that moment her priority was to continue eating while speaking, then shreds the card so to expedite the whole mishap, so she can continue eating, without interrupting her continuous chewing of her food. But this act alone in addition to the unprofessional way this was handled, has now led my family to close out their personal, as well as the closure of our business accounts. We will make this known to our fellow businesses and acquaintances who conduct their banking with your institution. Your so called attributes you are so proud to, make available to your web site, for all to see, but do not honor them at all. "WE SUPPORT OUR CUSTOMERS, OUR NEIGHBORS". These words are not true and clearly lack action.

It's sad this Credit Union who works against their depositors when errors occur by their own hand. "We have a policy for that" Banks win. Depositors lose. And always protect the Man behind the curtin...it's flu season. Just Being Honest Here!!! DEPOSITERS BEWARE...

As being a member of this facility for for almost 20 years with the new manager and staff their customer service has severely gone down hill. Sadly I will be switching all my accounts to another bank.

Thank you Tom for the easy process when applying for a car loan. We got a great rate and you were so helpful.

The Best Bank In Winthrop 🏦