Webster Bank Cottage Grove Rd, Bloomfield

My child (under 16) needed to cash a Webster check from a previous job. Initially one of the employees was great but we couldn't set up a minors account due to a system problem. Upon returning the next day, the new manager working couldn't help me. She refused to, stating the woman the previous day was helping at her own discretion and she couldn't. I went to the Windsor branch, and magically they cashed my daughter's paycheck and set her up with an account. Although not everyone was rude, but this was unacceptable.

This is the worst bank ever! I literally sat in the drive thru line for almost 30 mins. Someone else came and the teller assisted them before me . Never again

This Banks location is a nightmare you can literally set and a drive-through for a significant amount of time waiting waiting waiting I don't know why they don't seem to think this is a problem it's inconvenient shut the drive-thru down please shut it down it's ridiculous 09/03/2020: still no change. Pretty sure I am going to drop the account. No one should have to sit in a car in the sun this long waiting for service to get their own money. They don't even seem to care. No improvement. 12/27/21.

There was money stolen from one of my family members account over 5,000 dollars. And the manager didn’t help me whatsoever. The person has been found a warrant is issued for their arrest and all and they still have not returned my money. Also the bank workers are Shiesty.

I have an account here and banking is fine. But if you have private information you want to discuss in one of several offices they have empty there, you are told they are working behind the counter so you need to talk to them there, in front of everyone, so the person in line behind you can hear exactly what is your request. Other banks use their private offices so you can quietly discuss your request and they can present you with options. It is unsettling that you need to discuss a private matter in front of everyone.

Worst bank branch ever tried to cash my paycheck with 2 ct state ids one my drivers license and the other my medical card both of which are photo ids issued by the state. They refused to accept my medical card as a second Id something I've been using for 6 months at other branches without an issue. I believe I was denied because it was a medical card which I believe is discrimination. The manager was extremely short with me and rude. I'm currently looking for a bank to open an account with and this bank will not be the one.

Never have an issue at other Webster’s, especially East Windsor, but it is always a process at the Bloomfield branch. It should never take 20+ minutes of waiting to make a simple deposit or withdrawal ...... ridiculous.

Absolutely best Websters Bank.... Clean environment, friendly staff, helpful managers, polite tellers. Love it there.

They take advantage of ppl that really don't understand.. so please assist your family and friends when visiting this bank to open an account...

Horrible customer service. They refused to do a signature guarantee for my wife when I have an account.