Webster Bank Metropolitan Ave, Queens

Glad to leave this bank. I was with them when they were Astoria for over 20 years. Horrendous hours should advertise as the most Inconvenient bank. Linda Velez has no etiquette with customers and was the tipping point for me leaving. So long Sterling

Since becoming Webster bank, their customer svcs is terrible, the tellers are ridiculously slow at their jobs. Best thing is to stay away..

Horrible bank with even worse customer service. Heidy the branch “manager” is not only condescending and rude but she is also bad at her job. Sterling bank is useless from top to bottom, outdated app and employees that just dont care. Theyll be closed soon because of incompetence, especially from people that don’t deserve to be in a supervisory position.

I do not know of any company, banking included, that is NOT concerned with customer service. Sterling bank in the Middle Village office is NOT concerned with customer service. A recent phone call to this branch was a shinning example of this. I actually had to say to the banking representative of the Middle Village branch to check her attitude which started immediately upon her answering the call. I am going to close all my accounts at Sterling

Extremely amateurish staff. It was downright astounding how futile my attempts to rectify my situation were. I was very polite. I had a simple problem. The assistant manager was too inept to rectify or even give insight as to how to solve my issue. And she was RUDE RUDE RUDE. I strongly recommend taking your business somewhere else!!!

I went in to open an account with a large balance and speak about a mortgage. I was the only one there. Both reps were on the phone and could not see me. After waiting 15 minutes, 2 other men came in. These two men were taken before I was after they finally hung up on their phone calls and I was told I’d have to wait even though I was there first. They said that they were their earlier. Huh? Lost my business.

Sterling National Bank advertises that they provide Notary service and in fact they do have a notary at the Queens Metropolitan and 76St branch. The problem is he says he is too busy to help you. What good is that? Maybe his superiors x as n explain the meaning of Customer Service to him. Thanks for nothing.

The worst of the worst. Why anybody would use this bank when there are so many better choices is beyond my comprehension

Zero stars. Terrible bank. They shut my card down. When I went to the bank their assistant manager lied to my face. Unreal

Inconvenience seems to be the norm here. Don't ask questions at this location ... you will get barked at without an answer!