Webster Bank Ellington Rd, South Windsor

Recently my Webster banking account was compromised. I was told by the bank teller to contact Visa to dispute the multiple fraudulent charges posted on my account. Visa informed me to contact Webster. Went back and forth for a few days like this. Meanwhile, most of my money was stolen & I had no way to make online payments for important bills. Also, Webster charges you around $28 to have a new debit card mailed to you. Otherwise, the new card may take up to 10 days to reach you without the expedited service! What a scam! This is the first Google review I have ever written. Incredibly rude customer service between the teller, the store manager & the online representatives for Webster banking. This is day 4, still no resolution. Still waiting for my card to arrive, also waiting for the dispute to be settled. Step it up Webster. Print cards on site. Dont charge members services that should be free during disputes. It's 2021

Horrible experience, time after time. Repeated no mask wearing. Terrible customer service. They aren’t organized, terribly rude manager. Avoid if possible - wish I could leave 0 stars.

Great customer service. They are polite and respectful.

Great customer service...very friendly staff and quick transactions...

What a horribly disorganized mess. It's mind blowing...in the worst way.

The staff is great and always remembers us.