Webster Bank Canal St, Ellenville

I drove an hour to cash a check from my Aunt drawn from this bank which was a wedding gift. The manager, Barbara, told me she refused to cash the check because - "because you are not a member, it is my perogative to not cash this check.". She claimed the check was altered and I asked her to call the person who issued the check, which she surely had in her computer files. The check was written quickly, it wasn't altered. But she still refused to try and reach her Webster client, my aunt. She refused. She was rude and entitled and what an awful thing to do someone - to choose not to help a person by not making a phone call.

For a branch that seldomly has more than two customers in the building at the same time I fail to understand the logic in having all their phone calls diverted to daggone Jericho NY. For the 21 minutes I stayed in queue I could have walked to the branch itself and gotten a bite on the way home faster. Poor customer service in my opinion.

They started closing on Saturdays. What's the point having your bank in your neighborhood. If you can't get to your account on weekend. 🤬

I would have gave it no stars if possible. This bank sucks do not open an account here. One day I had questions about my account the teller behind the counter couldn’t help and the manager from the back and he couldn’t help me. The staff doesn’t even know how to work their own systems let alone answer a question definitively. This bank is a JOKE!!!!!!

I'm been doing business with them for over 30 years I have never had a problem . Keep up the good work !

Terrible customer service. No support offered at all.