Walden Savings Bank Boniface Dr, Pine Bush

I DONT share the negative comments that some people have. I've dealt with Walden Savings Bank since 1993 and have always been treated fairly and with friendly tellers. Been through several branch managers and everyone of them have been professional, courteous, kind and willing to go above and beyond to help.

Ana Tranchina is truly an asset to the Walden Savings loan department. She has a thorough knowledge about the mortgage industry and can easily explain even the most complex loan products so anyone can understand them. Ana is a consummate professional, quickly returning emails and phone calls. No matter how numerous those inquiries may be, she is always patient and kind in her response. Ana is the reason I will continue to recommend Walden Savings Bank to my real estate clients.

For the most part I really like the Pine Bush branch. With the exception of one time, all of my interactions & transactions with the employees of the PB location have been very nice, professional, and smoothe. My major complaint are their hours. I dont care what day it is...Ppl work so many different times now, and don't always have a spare moment to make a crucial deposit by 4 p.m. Banks need to be more accommodating, and have their hours from 7/8 a.m. to 6/7 p.m. At least for drive thru.

I walked here from my hotel for no reason. No comprehension of 'service'. The sign on the side of the building says bank. But I've never walked into a bank that would not accept cash. I walked in with a $10 bill and requested change. I was told that if I didn't have an account I couldn't get change for a $10 because they have to enter it into their system. Just a recap: I walked into the bank with cash and was rejected. Ridiculous!!! The car wash across the street (obviously a more capable financial institution) was able to handle this complex transaction. No account necessary.

Everyone that works there is friendly and always greeted like family.

Customer Service is great.. Anyone I have dealt with is extremely nice and very helpful.Couldn't as for anything more.

Very polite and friendly very easy to do business always wanting to help

Nasty young man at through window who basically closed through window fifteen min before it closed he was rude and unprofessional

this place smells like wet turkey breast