Webster Bank Main St, Manchester

Yamil Gonzalez is an awesome associate, great customer service wonderful attitude and very respectful. We really need more people like him . I really appreciate the way he helped me out . Highly recommend if you need any help. Great person.

I stopped at the drive thru teller yesterday and was a little confused by the automated system on the left side. I was having some difficulty with it when a God sent emerge from the bank and came to help me. Her name was Gianna, and she was incredible. She helped me through every stage of the process and did it with a beautiful attitude and wonderful smile that I could almost see through her mask. Not only did she help me with the automated teller machine, but she also help me with my Webster investment contacts. She is a gift, hold onto her and cherish her!

TL:DR- Nice at first, turns out Terri O' Clair neglected to do half of what she was required to do Came in to set up a new account, and the woman at the desk, Terri O' Clair was friendly and helpful. She seemed to know what she was doing. However, after going home, I encountered several issues with my account. After calling customer support, I found out that she had neglected to give me my online information and did not walk me through how to use it, which is required, along with not providing me with an ATM card, or asking for several other identification I had. Now, after spending an hour or so on the phone with CS, I have to go in once again to straighten all this out. Overall, don't come here if you plan to actually use your account that night.

I'm a long time customer & have always had great service. I have to come in to see them several times a year to renew a few very old IRA CD's that expire every 2 years, if you don't physically come in to renew them the automatic renewal is at a much lower interest rate. I'm not sure if other banks do the same. They tried to market me on converting these IRA's to more risky non-insured investments. I listened to their pitch & went home & Googled the info, turns out lots of people have been "had" by these Ponzi scheme type investments (something about "betting the market won't drop by more than 5% or 10% in any 3 month period"). In all fairness they did warn me my options were limited if I wanted short term gains & am only investing relatively small amounts (no I'm most certainly not a "1%-er" lol).

Most unprofessional and rude workers. If you hate your job find a new one

I have always had a good experience at the bank. The tellers are always helpful and investment and customer service personnel are always knowledgeable and helpful.

Webster bank in manchester ct on main st sucks the people don't care about u an they allways making people owe money an they lie out there ass very shity bank dont go to them only if u want to give ur money away for free