Webster Bank Black Rock Tpke, Fairfield

I can't complaint they haven't done me wrong yet. Great bank, good customer service and they always professional..

I had an absolutely miserable experience with this bank. First, I was met with an incredibly long wait until I was finally seated to set up my account. Even though I had just recently set up an account at a different bank with the same information I brought to Webster, the lady sent me home twice because she couldn't set up my account with what she had. Finally, she finished setting up my account and spelled my email wrong. Fast forward to now, I accidentally received an overdraft fee from not switching my Venmo account and wasn't notified for over a week because they had my email wrong. After 4 phone calls to people that "couldn't help me" and 5 days of waiting, I got in touch with the manager about not paying the fee due to them setting up my account wrong. The manager was very rude and even said that "it is not the bank's responsibility to notify you if there is an issue with your account" (which personally I feel is an essential duty of a bank). He refused to help me and could not even remove the additional fees I received while waiting to speak with him, even though another employee working there said that I could. I strongly, strongly recommend setting your account up somewhere else, if not another bank entirely. These people do not respect you, or your hard earned money.

Always friendly and professional service. Competitive rates and fees. I have enjoyed banking here for twenty years.

Awful experience here - most of the bankers have no idea what they're talking about and it takes a ridiculous amount of time to get stuff done with them.

A great bank! Convenient, friendly and very helpful!

About the trashiest banking service I have ever witnessed.