Bankwell Black Rock Tpke, Fairfield

Been a customer for many years, both personal and business. Love Bankwell, they always call me if there is something wrong and refund ATM fees. It feels like they care about their clients much more than a mega bank like Chase, BofA, etc.

The people at Bankwell, in every interaction I've had at the branch and over the phone are lovely and professional. Unfortunately, due to maddening issues with both mobile and desktops apps (inexplicably unable to log in multiple times and hours long on phone with tech help and multiple password resets just to get in), a total lack of functionality of the ATM (inability to show recent transactions, only your balance), and today, inability to stop payment on a lost check in which I knew the check # and the approximate amount, but not down to the penny, as I forgot to write it down. So I'm screwed if someone did pick up this check and cashes it. Disclaimer, I don't know if this would be the case at any other bank, but it was the last straw for me, and I will be closing my account. I'm sad - if Bankwell can catch up with bigger banks on the technology side, they'd have my business back. Meantime, this busy and overwhelmed small business owner has no time for such inconvenience.

my experience with this bankwell was awful from the initial call to speaking to a bank representative that only expressed poor customer service skills , it was obvious this person does not like his job and demonstrates it in how he treats customers. I would not ever recommend a company who does not go above and beyond for customers

I've enjoyed working with the Bankwell teams in Hamden and Fairfield. They are responsive, professional, and always extremely helpful. I highly recommend them for business and personal banking services.

My experience with this bank is terrible, it took two months for a debit card to arrive for my dad , then the card comes and has restrictions so can only be activated in person then today finally I go early to now close the account out of pure annoyance only to not be able to due to there system is down and couldn’t even withdraw his own money this bank is pure inconvenience I wouldn’t let my dog bank here👎🏾

Awesome staff and a great band. Ditch your big banking with this awesome place to take care of your money