WCCU Credit Union South Blvd, Baraboo

I tryed to open a savings account there today the very snotty CS rep told me in no certain words that I did not live where my drivers license said I do. To start with she did not look at me she got my license from the one next to her that sent me to her after she ask me what county is hillsboro in and I answed her Vernon but I live in Richland. She tried to call several people but no answer 10 minutes go by I ask her whats the problem she said this is not your address, I said I been living there for 47 yrs now she repeted this is not your address. I ask her what she was smoking she waived it at me and repeted it again I stood up and said I am going to another place that not so rude with a loud voice she said by and I stormed off. Hope Greg Wagner reads this most the comments I read on hear is about lousy SC reps this took place at the Richland Center branch new building

Edit: it's been 6 months and have had zero issues at any other wccu branch. I have avoided the baraboo branch successfully! Life is good. Original: Out of ALL the WCCU branches I've only ever had issues with the Baraboo branch. My account hasn't gone negative in 7 years!! Wanted to put a hold on a check because of an old loan that I had no control over! (It was a car loan that my ex got in the divorce and he didn't pay it essentially hurting my credit) then tells me to go to a different branch. WOW. I get direct deposit and you can see all my transactions. AVOID THIS LOCATION.

I needed a business account and they didn't cry about my credit score the way HCU ( Heritage Credit Union) did!! Also, everyone that we have dealt with at WCCU has been extremely helpful in our needs. When it came to buying property for our future home, WCCU didn't look at us like a problem the way HCU did. Whenever there was an issue with a red flag on our account due to hackers, WCCU was right there without batting an eye. We have 4 accounts through WCCU and plan on staying with them for years to come.Thank you WCCU for your great service 😁👍

Merry Lynn Riek is hands down the best person I have ever worked with in the banking industry. She has gone above and beyond her job role for us many times. We will always bank with her. Thank you Merry Lynn for all your help on the day to day. I hope you get a big raise!!!

By far the worst bank I have ever had. Not military friendly at all! would not work with me when it came to deployments or training events etc.. I made the smart move by switching to Navy Federal Credit Union and will never look back. They work hard to make YOU happy and can be reached 24/7 and can fix any issue. If you are able to qualify for an account there I strongly recommend you do it.

Charged over draft fees when my account was not negative because “that’s how the system works.” Was hassled and railed into the ground because of unnecessary fees.

Kristina and Merry were an amazing help with all of the forms that had to be notarized. They both went above and beyond and I thank you both so, so much!!

When I asked for a withdrawal slip, it was to get a private amount out of my account. Please keep that in mind when a customer has a passenger in his or her vehicle. We don’t always want to announce the amount of money we are taking out

This credit union/bank is by far the worst bank I have ever worked with and I have never dealt with. Definitely the worst customer service in my entire life (and I even work in the customer service industry)! I, unfortunately, have had a car loan with WCCU for the past 4 years now and there is not a single hoop you have to jump through to keep them happy - yes you heard that right - YOU must keep THEM happy, not the other way around. And if WCCU makes a mistake, or if you want something done, well sit tight because it's going to be a long ride. You'll have to call, message, email, and/or contact them in a multitude of ways, at the very minimum 101 times, until they only begin to understand what you want. You'll also have to talk to at least 5 different people before you get your answer every single time you call. And if you do manage to finally get them to do what you ask, it'll take at least a week or so before you see any results. The consistency of what they tell their customers their “rules or policies” are, are absolutely asinine. One minute customers are allowed to do this, and the next it’s something completely different. Oh, and if you want to make any changes to your account information, well you can just forget it. Let’s say for example you move far away and you get a new phone number. Even if you can confirm who you are over the phone with multiple identifications (SSN, account #, driver's license number, address, etc) that still doesn’t matter; You actually have to show up in person and confirm your identity to change any account information. I've been a customer of a handful of banks/credit unions, security companies, and have had to deal with a couple credit card companies. However, there are none that come to mind in terms of the amount and magnitude of hoop jumping you have to go through just to change simple account details such as a phone number or address. The military isn't even this extensive when you need to change your address or phone number! It's just absolutely ridiculous! I get having to keep my information safe, and believe me I'm all for that, but WCCU goes too far and impedes customer care. If I would have known of all these problems with this WCCU before I purchased my car loan with them I would have rather road my bike to work every day. This company is trash. Don’t ever do business with them. You'll never get anywhere.

This review is not based solely on a single instance, however, I finally got pushed over the edge. I'll keep it short and sweet. The customer service is extremely lacking at this branch. They make it seem like they could care less about their "members" when you visit them. There are many banks/credit unions out there and I am half tempted to start looking for one who actually cares about their customers.