Way Scarff Ford Auburn Way, Auburn

I came in looking to buy a car for my niece. Unfortunately the car we wanted to sold as did option 2 but Forrest kept working to find an option to fit our budget. He was very kind and helpful and ultimately we left with a car that made my nice happy. I would go back just for Forrest, but the whole team helped make it work. Thanks!

I was helped by Jared one of the car salesman. Really friendly and respectful guy and he never tried pressuring us to buying any of the cars. He worked with me on negotiating a deal and we agreed on a deal. Showed me around and the benefits of my new car. Great customer service and friendly staff

Steve attempted to charge me over $4,000 to fix a 2014 Ford Focus under the Power Transmission Warranty Recall. Actually took $110 of my money to diagnose that. Didn't give us our money back until I found out about the warranty trying to sell what i thought was a junker to other dealerships. They apologized and fixed our car after giving me my money back, but did a total botch job on my clutch. We had it towed to Ford Bellevue, and they told us it was Auburn Ford's workmanship issue. Auburn Ford takes it for four days and then explains to me that my throw out bearing melted. This is the bearing that lets your clutch engage and disengage. Completely MELTED. Bearings don't just melt. I called three other Fords and ask how common their OEM throw out bearings melt on them and they said never. This caused my fiance to be placed in an extremely dangerous situation. She was going 65 on i-405 and it suddenly lurched to a complete stop. Numerous cars had to swerve around her, almost causing a likely fatal accident multiple times. The service department is a joke.

Francisco was professional and thorough. A pleasure to do business with.

Just purchased my 4th vehicle from Way Scarff Ford- I always appreciate the customer service from this dealership! Thanks to my sales crew, Andrew, Bill (and I’m awful cuz. I don’t recall the new guy’s name 😩), Shellie in finance and Mr Way Scarff himself, for stopping by to say “hi”, while I was waiting on paperwork! Thanks Team!

What a seamless experience. Was in and out of the dealership with the car I wanted and a better deal than I expected in less than twenty minutes. Jesus Rivera was great at communicating from the time I called until I rolled out of the parking lot. Gotta check these guys out if you're in the market for a new ride.

The entire team was fantastic. They worked together to answer all of our questions, helpful throughout the entire process. Inette made sure we knew how all of the features worked before we left the lot. Great experience!

Worked with Taivon & Andrew with my car search. They both were very clear & professional with me. I know I have bad credit but they worked with me & i got a car when I was having doubts. They made it work & I highly recommend their service to anyone searching for a car. Thank you!!

Peter did an amazing job and showed me some cars

Sales and service are both excellent. If you need a new or quality pre-owned vehicle, see Rob Knowles in sales. You won't find a better guy anywhere to help you make the right purchase. For service, talk to Corey. He is a great service advisor and will go the extra mile.