Waterstone Mortgage Corporation Lee Rd, Winter Park

Karen is simply amazing. The underwriting process was extremely smooth and stress free. We closed on our refinance within 30 days. Karen and her team regularly provided updates on status and requests frequently. I always knew where we were in the process. In addition to regular updates, Karen and her team are very responsive, always responding within 24 hours and most same day. Karen works hard to find the right balance for each individual situation finding the most savings. I couldn't ask for a better experience and loan officer. Thanks Karen and her team!

Let me start by saying that Karen was able to get the job done and for that I am grateful. As a first time home buyer I had an uncountable amount of questions matched with the same amount of feelings and Karen took her time to make sure that I had everything answered and that I felt great about moving forward. I will absolutely recommend the use of Karen and her entire team for a home purchase.

Aaron Duba has helped me with both purchasing and refinancing my home. Friendly, communicative and knowledgeable. Always keeping me informed throughout the process. Aaron was able to answer any questions I had along the way. I will absolutely be working with Aaron again for my next home purchase!

We worked with John Broskie Kimberly. We had many obstacles and Waterstone had our back and best interest the entire process . John pulled rabbits out of his hat and kept us informed the entire step of the way . We had a unique situation that was difficult at times , but John B and Kimberly asked for exactly what was necessary to close the deal with ease towards the end . Blood sweat and tears - they made it happen for us . We absolutely love our new home and we give many thanks to waterstone, John Broskie and Kimberly for helping us live our dream . We would definitely work with them again and look forward to doing so.

CUSTOMER BEWARE I would rather eat rocks than have to use water stone mortgage to finance my loan. The process with them through Tammy was nothing short of painful. Proper expectations were not set and the company had us running back and forth several times for the same document due to their lack of detail about the required documents. Not only did we miss our closing but our agent couldn’t even be bothered with a courtesy call till the morning of, to let us know we weren’t going to be able to close on time. It became apparent throughout the process that they did not care to keep the customer (lender) happy since the market is hot right now and they know you won’t back out of your pre-contract once you’ve had the inspection done. We were extremely upset after missing the closing and not having been alerted that I reached out to the regional VP above my lending agent - Mike Smally. We played a game a phone tag where he just eventually never called me back despite my numerous calls and voicemails. They had no interest in rectifying the situation or even bothering to offer any explanations - put quite simply, they didn’t care. They knew we were close to the end of the process and that we had missed our closing date - all they wanted at this point was to close without offering any sort of lender credit or explanation as to why proper expectations were not set. Our agent (Tammy) was also pushy to close at several stages of the process, suggesting that we use the cash value our life insurance policies (if we had one) several times to cover our closing costs. They refused to take accountability for anything in the process and instead blamed delays on us (the lenders) and at several points, insinuated that we were incompetent because we couldn’t provide the right documentation (because the proper parameters weren’t given to us). This was our first time buying a home and working with the team here made this process unbearable. For your own sake, use literally anyone else. Also, called in to make my first mortgage payment (as my rep advised) and they couldn’t pull up my loan by SSN nor by address. In entirety, this loan serviced is incompetent (at best).

Barry and his Team did an excellent job from start to finish!!! The communication between Barry and the Team was seamless and overall the experience was A+ Thank you Barry, MaryAnn and Jerilee for your professionalism and assistance during my loan process.

Travus Henke helped me with buying my first home, and he was a lifesaver! He explained every single step to me and was awesome about keeping me in the loop along the way. He was beyond patient with my endless stream of questions, and we even got to close ahead of schedule! I would highly recommend Travus to anyone.

Casey was great. Definitely made the refi process smooth. Highly recommend.

Barry and his team went above and beyond to help us close our first home. We had a lender at first that couldn’t make the closing date, and my realtor recommended Barry and they met our closing date no problem. They even got us a better interest rate and we ended up paying $0 in closing costs. Highly recommend

Aaron Duba was my broker. I also worked with Trina Ruiz from underwriting. Aaron was amazing, he helped me from the begining, first to get my credit where it needed to be. After that, he was always in contact, answering my questions, preparing paperwork, etc. When my paperwork went to underwriting, Trina was very attentive and also very dedicated in getting all my file in order for approval. There was a constant communication between Aaron, Trina amd myself. I could not have chosen a better team to work with. Thank you for everything guys.