VyStar Credit Union Philips Hwy, Jacksonville

I have been a member with this credit union going into 8 years now, and they have been absolutely useless to me. From my experience with Vystar, they don't have any products or services that are helpful to me as a loyal member. I will be closing my account very soon. Very disappointed and disgusted with this institution!!!!

The tellers work at the absolute slowest pace possible. I have been in line for almost 45 minutes. Hire people who can successfully transition money at a more adamant pace.

If I could leave Zero stars I would. I paid off a secured loan months ahead of time. I have talked to the branch tellers, my "loan" rep, and the VP, and no one can tell me where my funds are. Imagine walking into your bank to get your money and they just don't have it. I have no choice but to reach out to BBB and NCUA to investigate. I don't see how they can do this to people and get away with it. Highly Immoral, my bank is literally robbing ME!

Never enough tellers. Only 2 tellers working while 4 other employees just stand in the back talking to each other. 20 minute wait in line minimum Every. Single. Time.

Aldijana Heljo has saved my life like 6 times already and I've just opened an account here. Ive been with 3 banks now and i have never recieved the customer service that i have recieved here in just two visits. This place is amazing!!!

The worst customer service ever.. I went to open a small biz checking account. I sat 30 minutes before an employee stated he can not help me because he didnt know how to process a biz checking. Twenty more minutes passed and still no help. I couldnt wait no more. I will never return this location again.

I was provided with excellent service from Marissa C.

Waiting for an hour to get to a teller - phones are busy (literally the help line states we can’t take your ca right now) there aren’t enough tellers, 3 people to help one person - it’s a little ridiculous - not my normal branch and definitely would not recommend coming here

I have been with this branch almost 21 years, last week,had to notarized some,documents I have approached the teller waited 15 minutes and,she declined me telling,me,well,I'm,sorry we,don't do noterizing any documents any more unfortinelly this is really sad seems,like nobody cares and,cant even give me an explanation why..

Recommend, and if you want to finish fast and to be well informed with all your questions about your personal or business application you will be lucky if Emina Setkic will serve you.