Virginia Credit Union W Broad St, Henrico

If you are young don’t join this bank. They really don’t help you with anything. The staff is terrible and unwilling to fully do their job. The lady I was speaking to was highly disrespectful. I have been fed up with VACU for a couple of years now. This is not place you want to go to for any big withdrawals

If I could put 0 stars I absolutely would. I don’t usually post reviews but the customer service in this branch is atrocious. There is no reason for an over two hour wait to be assisted by someone. Not only that but no one seems to have much knowledge on how to look up a customers information or how to communicate.

Staff is always friendly but I am not a fan of the limitations. Cannot use some pay apps (i.e.: Venmo), cannot refinance for lower rate without a need (which means have to take out an additional loan, which makes no sense).

I love Virginia credit union but relative to all other vacu's I've been to, this one gave me the worst customer service by far. The staff comes off very dismissive and unwelcoming. I had multiple questions when I arrived and only asked one because they were already checked out of any further conversation with me. Worst is that I was the only customer in there at the time. I would recommend going to a different branch.

Don’t ever make a mistake even as a new client and receive a fee. They will not do any courtesy fee removal for your first offense like most major banks. I’m stuck with them for now because I have a car loan with them but will definitely try to refinance and go with a different bank next year! Was definitely considering getting a mortgage with them but there lack of compassion has turned me off!

VACU is outstanding. I've never anything but a positive experiences. Most of the negative comments here concern things that the credit union can't control -- like float times, federal banking rules, and so forth. If you're a grown-up and you understand how banks work, you'll like VACU.

Never have I been denied a bank account in this country because of status. I am under DACA and I have a car loan, checkings, savings, and credit cards at other banks. Here they will harass you for documents if you are not a citizen. They asked for a VISA and would not accept a authorization for work. I am truly disgusted at them. They said to just go to another bank.

Wow went in to find out some information about opening a new acct for myself & children but bad service and lack of features turned me off... Then i read the reviews after waiting along time for help & realized what was up! If your young avoid this credit union as they are not for millionions2k customers. They lack the skill for effective on the move young customers. Longstory short I never spoke to any one just left & you should too!

I was member sometime ago. Went to cash a a check from a member of VACU. Decided to use drive thru. They won't cash a check drafted by their members unless your a member. I have to go inside. What a bunch of Bullsh*t! I'm disabled, I accepted a draft from your institution as payment! I was told could possibly join, why!?! That's just a"Mickey Mouse" move. So much for cultivating future members. Your petty BS has left a bad taste in my mouth.

The review below scares me and I’ve heard stories about this specific branch doing this to people. Customer service is obviously not a priority and neither is helping out the community. I’m curious to see how much longer this branch will be around. Save yourself and don’t even walk in this bank.