Veterans United Home Loans Vandiver Dr, Columbia

Full disclosure: I work here! As such, I heartily recommend Veterans United as a great place to work, as well as get a VA Mortgage! Having worked at many places in my career I can honestly say this is the best job I've ever had, plan to stay here until I retire.

Veterans United will distract you with amenities, and then bait-and-switch you on the finances. Just before moving into closing our interest rate jumped a half point (despite me having an excellent financial history and a credit score of 808). When I asked how we could get the rate back to where it was, they said I could do it for a one-time buy down fee of $1,900. Also, earlier in the mortgage process, I asked about the pros and cons of going with a 10% down loan rather than a 20% down loan. I was not told about PMI, and only became aware of the PMI charge when reading through the details of the loan documents. Granted, I should have known about PMI on a less than 20% down payment; nevertheless, Veterans United is getting a lot of money from me over the life of this loan and I was trusting them to shepherd me through this process with more transparency. Meanwhile, they'll send you a welcome package in the mail and you'll be introduced to a spate of incredibly nice and helpful concierges, insurance coordinators, etc. Those folks are kind and competent and the service they provide is meaningful, but, at the end of the day, I'm more interested in a mortgage lender offering me financial transparency than offering me feel-good amenities.

Everything was great at first until I sent my sales contract over for my house. It then turned into not being able to reach anybody and being forced into calling customer help to put in a complaint to reach my team. The communication is some of the worse I've ever seen, its an embarrassment. After contesting their loan origination fees(don't pay it) and their rates and estimates they started to give me the cold shoulder. Forget shopping for a loan right ? They actually started to get frustrated that I was trying to get a better rate. I DID FIND two other companies offering better deals and they did not bother to match them. They stopped working with me when I told them my plan. USE THEM for a estimate but I wouldn't bother with them any farther. Definitely just a number at this company, go use your VA loan somewhere else where your happiness is a priority.

NEVER.. I will NEVER deal with this company again. I tried using them as a lender for purchasing a home and because I am a truck driver, have been for 8 years, I get paid by the mile. They refused to work with me at all. I will tell anyone that I know to stay far away from this company.

I specifically worked with Ben Long and veterans United home loans. It was the worst lender experience I have had in over 12 years of doing real estate. Extremely unprofessional communication and never took responsibility for the poor job they did. If you want to close on time with a smooth transaction at the end do not use veterans United or Ben Long.

Patrick D. was very helpful in getting us on the right path for our dream home. I would recommend Veterans United and will be a client of theirs again.

They do good work and they try real hard to take care of the community and we truly appreciate all of their efforts the little goodie packs that they gave to give to our kids were very much appreciated and the kids really love them thank you Veterans United

Credit specialist should of told as soon i gave my info and was denied i get that but took a month and then finanicial officer wanted paystubs and denied me again thanks for nothing

I was so pleasantly surprised with the service and how warm and inviting the personnel were. I am sticking with VU and their suggested VURealtor. Very very happy with their service!

Fantastic place to work and the work culture for the company is unlike I've ever experienced.